Barbra Merwin, president of Travel Insured International, has more than 30 years of experience in insurance, beginning her career in the claims adjustment department at State Farm Insurance. In this episode of Humans of Travel, Merwin shares her personal journey — from her upbringing in Minnesota to leading a full company transformation and rebrand at TII.

Listeners will hear Merwin’s views on how travel insurance gives travelers much-needed peace of mind — and her vision for how travel protection can elevate the advisor–client relationship. She also reflects on the lessons learned early in her career, and her views on mentorship. Plus, advisors will get the inside scoop on what exactly should be included in a travel insurance policy, and learn more about TI’s travel advisor certification program.

This episode is sponsored by Travel Insured International.

RESOURCES MENTIONED IN THIS EPISODE

Travel Insured International

Become a Partner With Travel Insured International

ABOUT YOUR HOST 

Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.

TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. 

ABOUT THE SHOW 

TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.

See omnystudio.com/listener for privacy information.

Humans in the Hot Seat, a spinoff of the Humans of Travel, is currently running a 10-part mini-series on the 2025 TravelAge West Trendsetter Awards, which recognizes some of the most forward-thinking and impactful travel advisors in the U.S.

 Each year, the Trendsetter Awards recognize outstanding travel advisors across five unique categories: 

• Best Targeted Marketing Idea

• Best Group Booking Effort

• Upward Bound: Rockstar Advisor Under 40

• Saving the Day

• Best Use of Social Media

Listeners will hear directly from this year's finalists about what makes their work stand out, including the creativity, the dedication, and the stories behind their nomination.

This episode features Mallory Wheeler of Kingdom Luxe Travel, nominated in the Upward Bound, Rockstar Advisor category.

This episode is sponsored by Travel Insured International.

RESOURCES MENTIONED IN THIS EPISODE

Contact Wheeler: [email protected]

Wheeler on Facebook

Kingdom Luxe Travel

ABOUT YOUR HOST 

Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.

TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. 

ABOUT THE SHOW 

TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.

See omnystudio.com/listener for privacy information.

Vanessa McGovern has built her entire career within the travel industry. And earlier this year, she stepped into a new role as senior vice president of partner product, marketing and events at Global Travel Collection (GTC), the luxury arm of Internova Travel Group.

In this episode of Humans of Travel, Vanessa shares how she got her start as an art auctioneer onboard cruise ships — a role that taught her the fundamentals of sales, customer service and persuasive storytelling. She also reflects on her experience co-founding Gifted Travel Network, which earned a spot on the Inc. 5000 list and quickly became one of the fastest-growing private companies in Charlotte, North Carolina.

Beyond her leadership roles, Vanessa is an educator, industry advocate and strategist. Now, in her position at GTC, she continues to shape the travel advisor community by strengthening partnerships, creating exclusive programs and redefining how luxury travel is curated and delivered.

This episode is sponsored by Travel Insured International.

RESOURCES MENTIONED IN THIS EPISODE

Global Travel Collection

Internova Travel Group

Vanessa McGovern on LinkedIn

ABOUT YOUR HOST 

Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.

TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. 

ABOUT THE SHOW 

TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.

See omnystudio.com/listener for privacy information.

Humans in the Hot Seat, a spinoff of the Humans of Travel, is currently running a 10-part mini-series on the 2025 TravelAge West Trendsetter Awards, which recognizes some of the most forward-thinking and impactful travel advisors in the U.S.

 Each year, the Trendsetter Awards recognize outstanding travel advisors across five unique categories: 

• Best Targeted Marketing Idea

• Best Group Booking Effort

• Upward Bound: Rockstar Advisor Under 40

• Saving the Day

• Best Use of Social Media

Listeners will hear directly from this year's finalists about what makes their work stand out, including the creativity, the dedication, and the stories behind their nomination.

This episode features Beci Mahnken of MEI-Travel, nominated in the Best Targeted Marketing Idea category.

This episode is sponsored by Travel Insured International.

RESOURCES MENTIONED IN THIS EPISODE

Beci Mahnken on Instagram

ABOUT YOUR HOST 

Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.

TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. 

ABOUT THE SHOW 

TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.

See omnystudio.com/listener for privacy information.

Humans in the Hot Seat, a spinoff of the Humans of Travel, is currently running a 10-part mini-series on the 2025 TravelAge West Trendsetter Awards, which recognizes some of the most forward-thinking and impactful travel advisors in the U.S.

 Each year, the Trendsetter Awards recognize outstanding travel advisors across five unique categories: 

• Best Targeted Marketing Idea

• Best Group Booking Effort

• Upward Bound: Rockstar Advisor Under 40

• Saving the Day

• Best Use of Social Media

Listeners will hear directly from this year's finalists about what makes their work stand out, including the creativity, the dedication, and the stories behind their nomination.

This episode features Katie Brown of Travelmation, nominated in the Best Use of Social Media category.

This episode is sponsored by Travel Insured International.

RESOURCES MENTIONED IN THIS EPISODE

Travelmation

Katie Brown on Instagram

Katie's first Humans in the Hot Seat episode

ABOUT YOUR HOST 

Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.

TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. 

ABOUT THE SHOW 

TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.

See omnystudio.com/listener for privacy information.

Steve Smotrys, managing director and senior vice president, commercial for the Americas at HX Expeditions, has decades of experience in the cruise industry — but his first taste of travel came in the form of roadtrips up the California coast. And his first time on a cruise ship? During his senior prom, onboard the Queen Mary in Long Beach, California. 

In this episode of Humans of Travel, Smotrys reflects on his career journey, his passion for expedition cruising and how a pandemic-era social media post led him to meet his now-wife, Emmy. He also speaks about the evolution of the 130-year-old HX Expeditions (formerly Hurtigruten Expeditions), how the company is redefining what it means to explore remote parts of the world and why travel advisors shouldn’t be afraid to sell expeditions — even to clients who don’t consider themselves “adventurous.”

This episode is sponsored by Travel Insured International.

RESOURCES MENTIONED IN THIS EPISODE

HX Expeditions

Smotrys on LinkedIn

@emmyandstevestravelcravings on Instagram

ABOUT YOUR HOST 

Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.

TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. 

ABOUT THE SHOW 

TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.

See omnystudio.com/listener for privacy information.

Humans in the Hot Seat, a spinoff of the Humans of Travel, is currently running a 10-part mini-series on the 2025 TravelAge West Trendsetter Awards, which recognizes some of the most forward-thinking and impactful travel advisors in the U.S.

 Each year, the Trendsetter Awards recognize outstanding travel advisors across five unique categories: 

• Best Targeted Marketing Idea

• Best Group Booking Effort

• Upward Bound: Rockstar Advisor Under 40

• Saving the Day

• Best Use of Social Media

Listeners will hear directly from this year's finalists about what makes their work stand out, including the creativity, the dedication, and the stories behind their nomination.

This episode features Jackie Waechter of Blissful Vacations, nominated in the Saving the Day category.

This episode is sponsored by Travel Insured International.

RESOURCES MENTIONED IN THIS EPISODE

Blissful Vacations

Email Jackie: [email protected]

ABOUT YOUR HOST 

Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.

TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. 

ABOUT THE SHOW 

TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.

See omnystudio.com/listener for privacy information.

Humans in the Hot Seat, a spinoff of the Humans of Travel, is currently running a 10-part mini-series on the 2025 TravelAge West Trendsetter Awards, which recognizes some of the most forward-thinking and impactful travel advisors in the U.S.

 Each year, the Trendsetter Awards recognize outstanding travel advisors across five unique categories: 

• Best Targeted Marketing Idea

• Best Group Booking Effort

• Upward Bound: Rockstar Advisor Under 40

• Saving the Day

• Best Use of Social Media

Listeners will hear directly from this year's finalists about what makes their work stand out, including the creativity, the dedication, and the stories behind their nomination.

This episode features Autumn Trussell-Murray of Abundant Travel - Dream Vacations, nominated in the Saving the Day category.

This episode is sponsored by Travel Insured International.

RESOURCES MENTIONED IN THIS EPISODE

Autumn on Instagram: @abundant.travel

ABOUT YOUR HOST 

Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.

TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. 

ABOUT THE SHOW 

TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.

See omnystudio.com/listener for privacy information.

Humans in the Hot Seat, a spinoff of the Humans of Travel, is currently running a 10-part mini-series on the 2025 TravelAge West Trendsetter Awards, which recognizes some of the most forward-thinking and impactful travel advisors in the U.S.

 Each year, the Trendsetter Awards recognize outstanding travel advisors across five unique categories: 

• Best Targeted Marketing Idea

• Best Group Booking Effort

• Upward Bound: Rockstar Advisor Under 40

• Saving the Day

• Best Use of Social Media

Listeners will hear directly from this year's finalists about what makes their work stand out, including the creativity, the dedication, and the stories behind their nomination.

This episode features Jamie Rumpf of Love of the Magic Vacations, nominated in the Best Use of Social Media category.

This episode is sponsored by Lindblad Expeditions - National Geographic.

RESOURCES MENTIONED IN THIS EPISODE

Jamie Rumpf of Love of the Magic Vacations

Email Jamie: [email protected]

Jamie on Instagram 

ABOUT YOUR HOST 

Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.

TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. 

ABOUT THE SHOW 

TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.

See omnystudio.com/listener for privacy information.

Anne Marie Brown was born into one of Hawaii’s most iconic hospitality families — the Kelleys of Outrigger Hotels — and got her start in the industry with hands-on internships in nearly every department, from housekeeping and front desk to maintenance and the bell desk.

Today, her path has taken her far beyond the Hawaiian Islands and the hotel world. Brown is now the co-founder of Alpenglow Travel, a luxury travel agency specializing in FIT, small group travel, events and corporate B2B planning.

In this episode of Humans of Travel, Brown reflects on her family’s legacy and the lasting impact Outrigger Hotels & Resorts has had on Hawaii’s tourism landscape. She also shares valuable lessons from her background in hospitality, the story behind launching Alpenglow Travel and how her passion for poetry — including her viral piece, "Pretty," written for her daughter — continues to shape the way she sees the world.

This episode is sponsored by Lindblad Expeditions - National Geographic.

RESOURCES MENTIONED IN THIS EPISODE

Outrigger Hotels & Resorts

Alpenglow Travel

Contact:  [email protected] 

The viral poem "Pretty"

ABOUT YOUR HOST 

Emma Weissmann is the Executive Editor of TravelAge West, a print magazine and website for travel advisors based in the Western U.S. She is also the co-host of Trade Secrets, a podcast created with sister publication Travel Weekly, and the Editor-in-Chief of print publication AGENTatHOME.

TravelAge West also produces events including Future Leaders in Travel, Global Travel Marketplace West, the WAVE Awards gala ad the Napa Valley Leadership Forum. 

ABOUT THE SHOW 

TravelAge West’s award-winning podcast, “Humans of Travel,” features conversations with exceptional people who have compelling stories to tell. Listeners will hear from the travel industry’s notable authorities, high-profile executives, travel advisors and rising stars as they share the highs and lows that make them human.

See omnystudio.com/listener for privacy information.