The Customer Engagement Lab

Megan Bowen sells to tell the truth, the whole truth, and nothing but the truth

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Contrary to popular belief, the customer is not always right.

But that doesn’t mean you don't stop treating them with empathy. 

That’s something today’s guest, Megan Bowen, COO & CCO at Refine Labs , learned early in her career.

In this episode, we discuss:

  • Why penicillin can’t cure a TBI
  • Why the customer is not always right
  • Why honesty really is the best policy

    • Subscribe to The Customer Engagement Lab and never wake up in a cold sweat worrying you missed an episode ever again.

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