"It’s very easy to find the right answer to the wrong question." - Melina Palmer

Welcome to episode 34 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. On this episode, Randy is chatting with Melina Palmer the host of The Brainy Business podcast and a teacher of behavioral economics. She helps entrepreneurs and companies to understand the small changes that can make a big difference in increasing engagement.

Listen in as Melina shares how she found behavioral economics, what it is, and why it matters in business and personal life. She shares some fantastic metaphors to explain how the conscious and subconscious mind work together to make decisions and how you can change small things to become more creative and productive. 

Randy and Melina then move into behavior and business and how the two correlate. Melina provides data on topics such as pricing, anchoring and adjustments, and the words businesses should avoid in marketing. She provides some truly valuable information for ways to reach your members that make them want to keep doing business with you.

This episode is chock full of ways that credit unions can appeal to the subconscious and conscious minds of their members and potential members. Don’t miss the end when Melina shares her leadership and lifehacks. The nuggets she provides don’t stop in part 1.

View the full show notes here.

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How to find Melina:
Melina Palmer, Host of The Brainy Business Podcast
[email protected]
www.thebrainybusiness.com
LinkedIn | Twitter | Facebook | Instagram | YouTube

In This Episode:
[01:58] - Welcome to the show Melina Palmer, the host of The Brainy Business Podcast.
[02:52] - How did Melina get involved in behavioral economics and what is it? 
[05:23] - Why does behavioral economics matter in business and in life? 
[10:42] - Pricing and behavior, do they correlate? 
[13:36] - Melina explains anchoring and adjustments, what they are and how you can use them.
[17:07] - What are the top 5 wording mistakes businesses make? 
[19:46] - Are there positive ways to trigger the brain? 
[23:10] - What is the ROI for the credit union by using behavioral economics?
[23:44] - Melina shares what inspired her to leave the credit union for teaching and public speaking? 
[25:16] - Has the inspiration changed as she moved and evolved in her business? 
[27:14] - How has Melina’s view of leadership changed since studying behavioral economics? 
[28:34] - What does Melina say frequently? 
[29:45] - Melina shares the mistakes she sees young leaders make.
[31:09] - What piece of advice does Melina go back to time after time?
[32:35] - How does Melina climb&