ChapmanCG Global HR Interviews

Merck, Rick Hall - Consumer-centric Approaches to HR (Alan Mait)


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Advances in digital technology are bringing about new approaches to the way organisations operate. A shift towards a customer-centric approach to human resources has been largely enabled by smart digitisation. This approach requires organisations to rethink the way they interact with employees, re-evaluate the structure of the organisation and the way they manage work-force related activities.
Rick Hall, Executive Director, Human Resources Global Service Delivery at Merck discusses the shift towards consumer-centric approaches to HR.
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ChapmanCG Global HR InterviewsBy ChapmanCG

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