Episode 57 of Banking Reinvented explores how MyState Bank is building sustainable, customer-centric growth through progressive modernization and cultural discipline.

Host Tim Rutten is joined by Brett Morgan, CEO and Managing Director of MyState Bank, who shares firsthand insights into scaling a regional bank into a national player. The conversation covers MyState’s ambitious strategy to grow beyond Tasmania, its investment in a digital banking platform, and the customer-first principles that guided its recent merger with Auswide Bank. Brett also shares honest reflections on leadership through transformation and how focusing on customer delight, not just delivery, creates lasting business value.

Tune in to hear how MyState is driving operational scale, integrating cultures, and laying the groundwork for a unified tech stack, all while protecting the customer experience.

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Timestamps

(00:00) – Welcome to the “Banking Reinvented" podcast

(01:02) – Introduction to Brett Morgan

(01:39) – Why MyState needed to scale beyond Tasmania

(03:07) – Growing through mortgage brokers and digital reach

(04:20) – Replacing legacy tech: investing in a digital banking platform

(05:03) – Embedding a culture of customer-first growth

(06:22) – From organic to inorganic: the case for merging with Auswide

(07:13) – Making the merger work: cultural alignment and team buy-in

(09:17) – Delivering shareholder value through scale and cultural fit

(11:20) – Regulatory approvals, leadership alignment, and day-one readiness

(15:46) – Managing tech stacks and protecting the customer experience

(18:55) – Tackling post-merger complexity

(21:36) – AI’s role in powering smarter banking experiences

(30:07) – Key takeaways

(32:08) – Episode wrap-up