Metric

Hey, listeners! This week's episode is an oldie but a goodie. I used all my available storage on libsyn for August being so on point with this weekly show, that I can't upload anything new until the first full week of September. So, from the archives, I present to you one of my favorite topics: design triggers.

A design trigger is a pattern meant to appeal to behavior and cognitive biases observed in users. Big data and the user experience boom has provided a lot of information about how people actually use the web, which designs work, and–although creepy–how it is possible to cobble together an effective site designed to social engineer users.

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In their January design trends episode, Michael and Amanda guessed that this year would begin the library service design zeitgeist wherein seven months later ALA published Library Service Design, written by Joe Marquez and Annie Downey. #CalledIt. In this episode of the podcast, Joe and Michael talk about service design, the role of the UX designer, organizational inertia and inherited ecology, blueprinting, and a lot more. 

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Circulating Ideas' host Steve Thomas generously allowed us to share the audio! We were stoked to guest-host. 

Guest hosts Michael Schofield and Amanda L. Goodman from LibUX chat with Cecily Walker from Vancouver Public Library. 

Cecily Walker is a librarian at Vancouver Public Library, where she focuses on user experience, community digital projects, digital collections, and the intersection of social justice, technology, and public librarianship. It was her frustration with the way that software was designed to meet the needs of highly technical users rather than the general public that led her to user experience, but it was her love of information, intellectual freedom, and commitment to social justice that led her back to librarianship. Cecily can be found on Twitter (@skeskali) where she frequently holds court on any number of subjects, but especially lipstick.

Michael Schofield and Amanda L. Goodman host the LibUX podcast.

SHOW NOTES

This Vancouver
“UX, consideration, and a CMMI-based model” [Coral Sheldon-Hess]
“Mindspring’s 14 Deadly Sins”
Cecily on Twitter

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As the summer winds down, Amanda and Michael reunite to get cracking on the Fall schedule of all things Team LibUX - but first they just need to catch up. Really! It's been awhile. We chat about carousels, summer redesigns, copyright, and more.

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Fresh from a Summer's hiatus, this week on LibUX we -- Amanda and Michael -- talk shop with Steve Thomas, host of the popular podcast Circulating Ideas, about the process and grind of podcasting, metrics, quality, and monetization.

Michael decided it would be a great time to try a brand new system of recording, which mucks with the audio, and rounds-out the last three minutes of the podcast with hellfire, the dreaded back button, and a very gracious guest. Lord help us. We hope you have fun.

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It is Thursday, June 9th. You’re tuned in to W3 Radio (MP3), your weekly newscast about the world wide web in under ten minutes.

 

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Tim is an artist and front-end developer, presently the UX Architect at West Virginia University Libraries and several times certified by the Nielsen Norman Group. He’s written two articles for LibUX ( “Value vs. Feasibility” / “Why am I doing this to our users?” ), and he’s been super amazing to work with.

I asked to pick his brain about his experience in NN/g’s certification programs and the burgeoning UX degree field – and I am left feeling pretty good about the state of library user experience design.

If you like, you can download the MP3 or subscribe to LibUX on Stitcher,iTunes, Google Play Music, or just plug our feed straight into your podcatcher of choice. Help us out and say something nice. Your sharing and positive reviews are the best marketing we could ask for.

Here are the pulls

• 3:50 – UX Certifications and the burgeoning UX degree field
• 9:22 – Are we at peak UX?

I know a handful of professionals who are great web developers and great designers …, and they refer to themselves as UX designers or UX architects, however they have never once conducted any type of usability study or intercept or any type of evaluation that involves their users – they don’t meet their users, ever. I think the term gets broadly applied to where it becomes a buzzword.Tim Broadwater

• 15:55 – Pitching user research to stakeholders
• 16:35 – Tim’s case study

We can shoot from the hip over and over and over again and sometimes we get an “okay” success, but … most of the time we get an absolute failure. How do we go forward? We have to make decisions based on user data. … Our target audience is constantly changing so we have to always be able to take the pulse.Tim Broadwater

• 20:21 – We — Michael and Tim — love the hamburger menu. Unashamedly. And it’s going to be around for years.

I can’t deny [the hamburger menu] affords a certain amount of convenience in terms of design because of the … complexity of maintaining a front-end framework that must be as malleable [as a libraries’ must be] to adapt to so many different kinds of applications and so many different kinds of users.Michael Schofield

• 28:50 – This has become Navigation UX Talk with Tim and Mike.
• 34:03 – Left navigation? Ugh! As if!

I think left hanf navigation is kind of a lazy way to deal with your secondary tier navigation. There are so many different options now that are out there. I think what we’re seeing now is that with long scrolling pages and different kind of navigation items or navigations that are sticky, staying on the page, … there are different ways to get to the same information and it’s more important to evaluate what works best for you or your users, as oppose to playing it safe or going with your peers.Tim Broadwater

Why do all higher-education websites look the same? Because we’re all looking at each other’s for peer research! No one is looking at apartments.com, which has this great search box functionality and I would argue that’s a perfect example for a library website … – and it uses the hamburger icon as well.Tim Broadwater

 

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Progress toward HTML5 DRM continues; whether Trust API is the end of passwords; the Internet of Things is way big; internet giants pledge to remove hate speech and promote "independent counter-narratives" #bigbrother; Chrome 51 updates; people use ad blockers to make the web cheaper; Sublime Text 3! Who knew?; push for encryption law falters; MySpace was hacked; Americans increasingly mobile-data-plan only; and some new APIs.

 

Thanks for giving my new podcast -- W3 Radio -- a spin. You can help it find its footing by leaving a nice review, telling your friends, and subscribing. I'm Michael Schofield (@schoeyfield).

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Jean Felisme is an entrepreneur, speaker, WordCamp Miami organizer, and developer at the School of Computing and Information Sciences at Florida International University. 

I’ve known Jean Felisme for awhile through WordCamp Miami. We see each other quite a bit at meetups and he’s a ton of fun – he’s also been pretty hardcore about evangelizing freelance. Recently he made the switch from freelance into the very special niche that is the higher-ed web, so when he was just six weeks into his new position at the School of Computing and Information Sciences at Florida International University I took the opportunity to pick his brain.

Hope you enjoy.

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Do you need your web design news right now in ten minutes or less? Well it’s just your luck that soon I Michael Schofield am starting a new podcast W3 Radio - bite sized best-of the world wide web.   You’ll soon be able to tune in to W3 Radio on your pod catcher of choice and real soon at w3radio.com.

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