Metrigy recently released our inaugural quarterly indexes for tracking how people feel about customer service and AI. Project leads Matt Craig, our senior director of product development, and Layne Haaksma, senior research analyst, walk us through the hows and whys of these indexes, and discuss the most interesting findings.

AI is rapidly changing not only how companies use technology, but also how software vendors deliver value. In this episode with chat with Praval about how Zoho is positioning itself to enable its customers to leverage AI for measurable return on investment, the opportunities for specific industries, and how the software as a service market is evolving to enable citizen development. We also talk about the role of partners, and how best to support regional needs for data sovreignty.