The micro-credit officer is lender’s primary interface with customers and    carries responsibility and ownership on critical aspects other than    business, such as brand image of the lender and micro-credit in the    market, identifying and addressing risks and ensuring adherence to the    process and regulations etc.

Of the total employee-base of over 3 Lakh people directly engaged    with micro-credit, nearly two-third work as micro-credit officers.

Given that the micro-credit business model is quite standard and    uniform, MFIN has launched these audiobooks as part of an  industry-wide   on-line training-certification program that will  train-assess-certify   micro-credit officers in an on-line environment  on all essential   components of micro-credit necessary in their job  including work  ethics.