MGMA Insights: Owen Dahl on Humanizing Lean Leadership in Healthcare

This episode explores how Lean principles can be applied in healthcare organizations to create a culture of continuous improvement through effective leadership. Guest Owen Dahl shares strategies for empowering teams, addressing challenges like staffing models, and maintaining culture in a changing workplace environment.

Key Takeaways:

- Leaders must demonstrate commitment to continuous improvement initiatives by allocating resources and time to engage staff.

- Involving employees in problem identification and solutions through teams/projects enhances buy-in and ownership.

- Applying Lean principles to challenges like scheduling, meetings and time management can help eliminate waste and better manage constraints.

- Understanding patient and staff needs through metrics is important for developing flexible staffing models that balance work arrangements.

Greenbelt Course Taught by Owen Dahl:

This course provides participants with the skills and knowledge to formulate and manage detailed project plans aligned with their practice's goals.

https://www.mgma.com/online-courses/lean-six-sigma-green-belt-on-demand

Resources:

1. https://www.mgma.com/articles/using-lean-methodology-to-address-medical-practice-staffing-challenges

4. https://www.mgma.com/articles/using-lean-and-six-sigma-to-improve-clinic-and-patient-flow

5. https://www.mgma.com/articles/using-the-lean-startup-model-to-drive-healthcare-performance-transformation

Music:

"Street Walk" by Paolo Pavan courtesy of Free Music Archive, CC BY-NC-SA"

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