My guest today is Michael J. Metts. Michael designs digital products and services, with a focus on the impact of writing on the user’s experience. He and co-author Andy Welfle have written a new book on this subject. In this conversation, Michael and I discuss the relationship between writing and design, and how being more aware of how we use language can make us more effective.

Show notes

• Michael J. Metts on Twitter
• Michael J. Metts on LinkedIn
• Michael J. Metts on Instagram
• Michael’s blog
• Writing is Designing: Words and the User Experience, by Michael J. Metts & Andy Welfle
• Card sorting
• Tree testing
• The Informed Life Episode 11: Lisa Welchman on Governance
• Microsoft Word
•  GOV.UK highlighter method
• IA Writer
• Ulysses
• Markdown
• Slack
•  Microsoft Teams

Disclosure: I received Michael's book for free as a previous Rosenfeld Media/Two Waves author.