What are trust frameworks and why are they important for digital identity?

Disconnected systems and manual processes block progress and lead to people and process issues.

Many governments have discovered they cannot be complacent when there is a chance to drive positive change. With this in mind here are some of the trends in 2022 that can drive change in government delivery

AFC and NFC picks for this weekend's conference championship...

Customer effort and process efficiency are related. Fixing process issues helps solve your customer issues

A leader is anyone who takes responsibility for finding potential in people and processes and helps develop that potential. But what are the things that get in the way of this?

Customers are more frequently using multiple touchpoints to resolve service issues and are expecting an integrated and seamless experience

Organizations willing to identify and improve issues can turn the Great Resignation in their favor

4 games on tap this weekend. I was 3 and 6 last week. Will I be better this week? Check out my picks for this weekend

What does digital transformation mean for government?