We’re diving into the world of family-run MSP businesses and how Micheal Snyder and Logan Snyder, a father-son duo turned transitioned their business from a pure play voice/telecommunications provider into a comprehensive IT provider. Michael as CEO and Logan as COO share their journey from humble beginnings in 1997 to now. They spill the tea on navigating family dynamics in the workplace, including the not-so-fun parts of firing relatives—yikes! We’ll also chat about how becoming a dad changed Logan’s work vibe and sharpened his focus, proving that family ties can be a double-edged sword in business. So grab a drink, kick back, and let’s see how these two keep it all in the family while hustling in the tech world!

Title: Michael Snyder and Logan Snyder at Total BC: Building an MSP with Family

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Looking to sell your MSP or partner to take your business to the next level? DataTel actively seeking to acquire quality MSPs to it's capability & client base. If you own an MSP generating more than $1M in revenue annually seeking and wanting a change, contact [email protected] .

Takeaways:

• Starting a family business can be a wild ride, especially when family dynamics come into play.
• Customer service is not just a policy; it's a passion that drives our business every day.
• Transitioning from voice services to managed IT requires smart decisions and continuous learning.
• Nepotism isn’t our style; we believe in earning respect through hard work and dedication.
• Every client interaction matters; we aim to provide prompt, personal responses every time.
• Trust is built on reliability and stellar service, especially during tough tech crises.