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Hello and welcome to Bringing Design Closer. Our goal is to have conversations that inspire and to help move the dial forward for organisations to become more human-centred in their approach to solving complex business and societal problems.

This is HCD is almost 5-years old and we just passed 200 episodes on Apple Podcasts. We’ve been creating content regularly for that period of time, and if you want to help us out - please leave a review for us wherever you are listening. Those lovely algorithms love reviews, as it helps us grow our community - every little helps. Even if you don’t review, you can go one better by telling people you work with about the podcast. 

In this episode I speak with Michelle Walter, Head of Design Ops at ANZ bank in Australia. I’ve been connecting with Michelle for a number of months about all things strategic design. ANZ were my bank of choice in Australia, not out of a deep loyalty or anything - they weren’t the most innovative of banks for a very long time, but in September 2017 they made a big ballsy statement I felt. They hired Opher Yom Tov, a Chief Design Officer for the bank and also other key hires include the brilliant, Michelle Walter. 

• Connect with Michelle on LinkedIn - https://www.linkedin.com/in/mbwalter/?originalSubdomain=au

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