This interview is part of a Microsoft Agentic AI Playbook, the download link is below.

James Caton interviews Daragh Morrissey, Banking and Financial Services Industry Leader at Microsoft, on Agentic AI trends in he is seeing in the Banking, Financial Services, and Insurance industries.

1. Transformational Impact of Agentic AI: Explore how agentic AI is revolutionizing business processes, enhancing ROI, and reshaping customer interactions in the BFSI industry.

2. The Evolution of Contact Centers: Discover how AI is transforming contact centers by reducing wait times, improving service quality, and enabling self-service capabilities.

3. Super Agents and Business Efficiency: Learn about the concept of super agents and how they are driving efficiency by managing multiple tasks and allowing businesses to focus on strategic roles.

Youtube: https://youtu.be/6wkZXxxC4Ys?si=lp1I_AogIT4Fm2Xy

Daragh Morrissey: https://www.linkedin.com/in/daraghmorrissey/

James Caton:

https://www.linkedin.com/in/jmcaton

Agentic AI Playbook:

https://aka.ms/AgenticPartnerPlaybook

All platforms:

https://linktr.ee/GenerateNowPodcast