This interview is part of a Microsoft Agentic AI Playbook, the download link is below.

James Caton interviews Rick Lievano, Telco Industry CTO at Microsoft, on the Agentic trends he is seeing in the Telco Industry;

• AI Adoption in Telcos: Rick Lievano discusses how telcos are becoming early adopters of generative AI, transforming from traditional communication service providers to digital service providers.
• AI Agents as Domain Experts: The conversation highlights the deployment of AI agents as domain experts in various telco business processes, enhancing customer service and network operations.
• Turnkey Solutions Over POCs: Rick emphasizes the shift from proof of concepts to turnkey solutions, as telcos seek scalable, ready-to-deploy AI solutions to drive real business outcomes.

Youtube:

https://youtu.be/c9ADFN7YQsc

Rick Lievano:

https://www.linkedin.com/in/ricklievano/

James Caton:

https://www.linkedin.com/in/jmcaton

Agentic AI Playbook:

https://aka.ms/AgenticPartnerPlaybook

All platforms:

https://linktr.ee/GenerateNowPodcast