Mike Havard is Director of Ember Group. Ember Group is a customer engagement and CX professional service business based in the UK. Mike talked about how brands can become service champions and how Brexit is affecting CX in the UK. Mike was on the coast near Vancouver, Canada during this recording therefore you may hear gulls! <a href= "http://www.embergroup.co.uk">www.embergroup.co.uk</a> <a href= "http://www.linkedin.com/in/mike-havard-5913401">www.linkedin.com/in/mike-havard-5913401</a> <a href= "http://knowledge-executive.com/cxoutsourcers">http://knowledge-executive.com/cxoutsourcers</a>

Mike Havard is Director of Ember Group. Ember Group is a customer engagement and CX professional service business based in the UK. Mike talked about how brands can become service champions and how Brexit is affecting CX in the UK. Mike was on the coast near Vancouver, Canada during this recording therefore you may hear gulls! www.embergroup.co.uk www.linkedin.com/in/mike-havard-5913401 http://knowledge-executive.com/cxoutsourcers

Mike Havard is Director of Ember Group. Ember Group is a customer engagement and CX professional service business based in the UK. Mike talked about how brands can become service champions and how Brexit is affecting CX in the UK. Mike was on the coast near Vancouver, Canada during this recording therefore you may hear gulls! <a href="http://www.embergroup.co.uk" rel="noopener noreferrer">www.embergroup.co.uk</a> <a href="http://www.linkedin.com/in/mike-havard-5913401" rel="noopener noreferrer">www.linkedin.com/in/mike-havard-5913401</a> <a href="http://knowledge-executive.com/cxoutsourcers" rel="noopener noreferrer">http://knowledge-executive.com/cxoutsourcers</a>

Mike Havard - Ember Group

CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

Share Mike Havard - Ember Group

Sign up to save your podcasts

Mike Havard - Ember Group

Mike Havard - Ember Group