In this episode, host Mark sits down with Mike Pierce, owner of Hughes Kitchens & Bath in Canton, Ohio. Discover how this multi-generational, award-winning business has become a community favorite for kitchen and bathroom remodels since 1948. Mike shares the company’s rich history, his personal journey into the industry, and the unique customer-focused approach that sets Hughes Kitchens & Bath apart.

Episode Highlights:

- The origins of Hughes Kitchens & Bath, one of Ohio’s first countertop manufacturers dating back to 1948

- How the company evolved from countertop manufacturing to full kitchen and bath remodels, including the rise of cabinet refacing

- Mike’s personal journey from aspiring chef to business owner, and the pivotal moment that led him to take over the company

- The importance of loving your craft first and building a business around it

- Lessons learned from a three-year business buyout and hands-on mentorship

- Why knowing your numbers and tracking profit per day is crucial for long-term success

- The company’s niche: reinventing spaces within existing home foundations for creative, high-impact remodels

- Building a strong company culture and incentivizing staff to deliver exceptional customer service

- Innovative strategies for earning and responding to over 120 five-star Google reviews

- The family atmosphere at Hughes Kitchens & Bath, with multiple generations working together

- A sales process designed to make remodeling an enjoyable, memorable event for every client

- How community recognition, like the 2024 Community Choice Award, motivates the team

- The shift from traditional marketing to a business built on referrals and word-of-mouth

Thinking about a kitchen or bath remodel in the Canton area? Contact Hughes Kitchens & Bath at 330-455-5269 or visit hugheskitchens.com. Experience the difference of a company where craftsmanship and customer care come first!