Kicking off 2025 with a reminder that may just be the most important reminder of the year. From today on, focus on your eye contact and eliminate as much as you can "eye-dart." You may think you already do this to your total satisfaction. I'm here to tell you that you probably do not. 

The challenge as we begin another year is to look people in the eye when you are speaking with them. 

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It is amazing how a simple act of kindness can mean so much to others. In this last episode of the year 2024 I was reminded once again how a simple phone call can make such a huge difference in our relationships. This episode is self-explanatory. Take a listen before making 2025 the absolute best year of both your personal and professional life.

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When trouble hits, as it will inevitably do, the fight or flight instinct will kick in. Regardless whether it is your fault or not, here lies an opportunity for you to show the world how valuable a relationship with you actually is.

"I had nothing to do with that," and "It wasn't my fault and therefore not my concern," are the knee jerk responses of so-called service providers who just "don't get it."

Think of yourself as a lifeguard, or foreperson before turning your back on "opportunity." Take a listen and begin considering all new challenges as a ticket to move to the front row.

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This is just one area of the book by Matt Oechsli titled The Art of Selling to the Affluent that caught my attention. I feel these twelve postulates are worth sharing with you today. I also found that selling to the wealthy (whatever wealth means to you) is not much different than treating everybody in the fashion they deserve.

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Today's program reminds us how important it is to schedule the launch of a new idea, project and/or new product utilizing a consistent promotion. This will prevent you from shooting yourself in the foot by unraveling an unplanned "data-dump." Mike features his new Bookstore as an example of a timed product release. Take a listen.

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Today's episode focus on an important reminder when attempting to establish an initial relationship with a new acquaintance. The normal tendency is to latch onto a subject matter that you feel comfortable with, and then adding your personal experiences, feelings, and or opinions on that particular topic.

This has proven to be a mistake, time and time again. The secret to establishing likability, resulting in a future relationship, involves avoiding your stories, while focusing on theirs.

Take a listen to today's episode and you will soon learn exactly what I'm talking about.

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Today's episode deals with the first time you. eet a potential client. The secret is not to shoot yourself in the foot by talking too much. The sales professional's sure-fire motto is, "Get other people talking."

It is good advice to replace your scripted "closing" techniques with a sincere "opening" approach.  To borrow from an almost best seller, titled Become The Exception, written by moi, it is time for serious travel professiomnals to "Become The Exception."

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In a book by Harry Beckwith titled The Invisible Touch I was recently reminded of a likly misinterpretation by many sellers of travel. The accept the excuse of expense rather than dive deeper into what really might have occurred.

Price is often the excuse for the client you lost, but rarely the reason. Mr. Beckwith suggests that "we look deeper."

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Sometimes we find ourselves falling into the rut of familiarity. It can happen in business and it can happen in sporting events. And, it can happen to you. I hope today's message resonates and helps you avoid any unnecessary chagrin.

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There is a popular saying that goes something like this: "Been there ... done that." This implies that once is enough. But sometimes more than once satisfies the urge. In today's epiosode, Mike reminds us that do-overs, do-agains, "Play it again Same," just might be what the doctor ordered. Take a listen as Mike becomes fixated on his ninth European River Cruise. As he was heard saying recently, "Been there. Going again."

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