Arghhh!  After 25 years of receiving Long Term Care Benefits, suddenly MIkelle is no longer disabled enough to receive them.  Had she suddenly become "less disabled"? No. So why was she kicked off the very benefits that make her life work?  And, why were other people like Mikelle getting the same bad news?

Learn how we found out why and what we needed to do to restore them.   

Referenced book on negotiation. Never Split the Difference, Chris Voss.