MIM® Podcast

By MIM®

Welcome to the MIM® Podcast™. We have created this show to provide a central place for the global major incident community. The MIM® Podcast™ brings guests from around the world to talk about all thi... more

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FAQs about MIM® Podcast:

How many episodes does MIM® Podcast have?

The podcast currently has 10 episodes available.

MIM® Podcast episodes:

May 04, 2021MIM® Podcast™ episode 10: Robert Ross at FireHydrant
In this episode, MIM founder and CEO, Adam Norman sits down with Robert Ross, the CEO at FireHydrant. They discuss incident management software and Roberts journey in building FireHydrant.

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55min
February 05, 2021MIM® Podcast™ episode 9: Damon Edwards Rundeck
In this episode, MIM founder and CEO, Adam Norman sits down with Damon Edwards from Rundeck. Damon is the co-founder and Chief Product Officer. Damon talks about Rundeck and PagerDuty, automation in Major Incident Management and how Operations can be more efficient and remove silos.

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1h 49min
February 01, 2021MIM® Podcast™ episode 8: PagerDuty's Julie Gunderson and Ryan Garett
In this episode, MIM founder and CEO, Adam Norman sits down with Julie Gunderson and Ryan Garret from PagerDuty. Julie is a DevOps Advocate and Ryan is a Principal Solutions Consultant. The three discuss PagerDuty's capabilities as a leading tool provider for Major Incident Response and what the future holds for Major Incident Management.

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1h 28min
January 27, 2021MIM® Podcast Episode 7: Thomas Munson
In this episode, MIM founder and CEO, Adam Norman sits down with Thomas Munson, Thomas is the NOC Manager at Box. Thomas and Adam discuss major incidents from a NOC perspective and the difference between working for large corporates and Scale-up Tech companies.

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1h 13min
January 19, 2021MIM® Podcast Episode 6: Andrew Jelley
In this episode, MIM founder and CEO, Adam Norman sits down with Andrew Jelley from O2 Telefonica, Andrew is the Head of Major Incident and Change Management. Andrew and Adam discuss major incidents in Telco, leadership and the qualities of great Major Incident Managers

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1h 32min
November 22, 2020Episode 5: Dan Walker at Cityfibre
In this episode, MIM founder and CEO, Adam Norman sits down with Dan Walker a Service Operations Manager from Cityfibre. Dan and Adam discuss the journey Cityfibre has been on, creating and implementing a new Major Incident function.

Cityfibre is on a mission to become the UK's third digital infrastructure provider alongside BT and Virgin. They are investing £4bn.

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1h 34min
November 04, 2020Episode 4: Andrew Luria at ADP
In this episode, MIM founder and CEO, Adam Norman sits down with Andrew Luria a Senior Director of Major Incident Management at ADP. They discuss Andrew's 25-year journey with ADP, building out a global Major Incident function, how he selects, leads and promotes his staff and how the function has evolved.

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1h 18min
May 20, 2020Episode 3: Jason Woosnam at JPMorgan Chase & Co
In this episode MIM founder and CEO, Adam Norman sits down with Jason Woosnam a Major Incident Manager at JPMorgan Chase & Co. They discuss Jason's 22 year career in the military, and the transition into the corporate world. Jason has also worked in Major Incident Management at FDM and National Grid. Jason and Adam explore thoughts on Major Incident Management, the community and the pressures of working in the financial sector.

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1h 52min
December 11, 2019Episode 2: Allan Ramiro, First Data Corporation
In this episode MIM founder and CEO, Adam Norman sits down with Allan Ramiro, a Global Major Incident Manager at First Data Corporation. They discuss Allan's long career in which he has held operational roles through to Vice President of the Major Incident function. Allan shares his thoughts about Major Incident Management in the banking sector, discussing his time at JP Morgan Chase & Co, Citibank, Commonwealth bank, as well as his time at Hewlett Packard and IBM. Allan has moved between 4 different countries for roles and shares his insights on what make a great Major Incident Manager.
This episode was recorded across the internet so the audio quality is not quite at our usual high standard.

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1h 25min
October 30, 2019Episode 1: Nick Coates, Symantec
In this episode MIM founder and CEO, Adam Norman sits down with Nick Coates, Product Manager from Symantec. They talk about the 2.5 year journey that Symantec has been on, creating their first Major Incident function, what they call the Cloud Command Center. Nick shares the setup and structure of the team, some of the challenges they have faced, and the positive impact on their technical teams, their commercial customers and the business.

Watch the videocast of this episode
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1h 20min

FAQs about MIM® Podcast:

How many episodes does MIM® Podcast have?

The podcast currently has 10 episodes available.