From timekeeping to tea rounds and toilet breaks, the standards you set in the workplace can make or break your business. Sara and Helen lay down the laws to help you create a positive culture in the workplace, which will ensure both you and your staff are happier and more productive. Sara's incessant bragging about her VIP treatment on flights (eventually) proves to be a valuable lesson for us all, and Helen reveals how the humble KitKat helped her build a loyal customer base. Their Dad, Frank, meanwhile, offers words of wisdom about the fundamental importance of cash.
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