In this episode of Debt Matters, we look at how smarter client onboarding can dramatically cut your bad-debt risk. Starting from that very first enquiry, we walk through how solid KYC, clear contracts and sensible credit limits work together to protect your cash flow and keep your ledger clean.

We break down what “good” looks like in practice: tiered KYC checks that match the risk of each client, contracts that make payment terms and late fees crystal clear, and credit policies that stop your team from overextending credit just to win the sale. We also explore how technology, credit scores and simple dashboards can give finance and credit control teams early warning when a new account starts to wobble.

If you are a business owner, FD or credit controller who is tired of onboarding “good” customers that turn into write offs, this episode will give you a practical onboarding checklist you can plug straight into your sales process – so you can grow confidently without piling up bad debt.

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