Welcome to the first episode of a weekly podcast that we will be doing here at Miracle Chrysler Dodge Jeep Ram! In this episode, we talk with General Manager and part owner of Miracle, Tim Galvin. Tim talks about his beginnings in the business, the history of Miracle CDJR, the values that have held strong in the company from day 1, and even about what he likes to do in his spare time. Enjoy!
Transcript
John Haggard: Welcome to the Miracle Chrysler Dodge Jeep Ram of Gallatin podcast, where each week we hope you’ll be able to learn the best ways to purchase, maintain and accessorize your new or preowned vehicle and how to sell your vehicle for the highest resale value possible, when you’re ready to do that. I’m your host John Haggard, and throughout each month, right here we’ll have different team members join us from Miracle Chrysler Dodge Jeep Ram to bring you tips you can use. And by the way, we will also post a transcript of each podcast and that way you can easily refer to it for information that you would like to have right there at your fingertips. So today on the podcast we have Tim Galvin, the general manager of Miracle Chrysler Dodge Jeep Ram. Hey Tim.
Tim Galvin: Hey John. How are you doing?
John Haggard: Doing good man. Hope you are…
Tim Galvin: Doing great, doing great.
John Haggard: All right, great. You know people may not know this about you, but you’re actually more than just the general manager. You’re part of the local family that owns Miracle. So I thought it would be fun for folks to know you a little bit better since you are home town, you’re there at the store as opposed to some, you know, corporate owner who lives in another city. And the first question is, people always want to know about someone is how did you get started in the business?
Tim Galvin: John, that’s a great question. I actually grew up in the car business. When I was in high school. I worked for my dad who bought the Ford dealership in 1980. I’ve worked every department in the dealership from washing cars to writing up service, worked in the parts department for two years, sold cars, did F & I… I was the F & I manager and worked my way up to the general sales manager. And then in 1994, February of 1994, we saw an opportunity to grow the Miracle franchise by purchasing a Chrysler Dodge Jeep store on the other side of town. So we purchased that in 1994, February of 1994, and I became the dealer principal over there, which was 25 years ago,.
John Haggard: 25 years. You got any gray hair yet?
Tim Galvin: No. Ha. I’ll tell you, this business just keeps getting funner every day. I tell you, it’s all about dealing with people and taking care of the people.
John Haggard: Yeah, speaking of that, what do you see that’s changed, with a lot of technologies here now. You know, there are companies like Amazon that deliver to your front door and all of these types of things. What big changes have you seen in the car business?
Tim Galvin: Well, John, customers, they just don’t drive around car lots like they used to. A customer doesn’t pick two or three dealerships to drive around. The Internet has made it, very convenient for the customer to go online. And we do a great job of, putting all our vehicles online to make it easy for them to have easy access so they can pull up a new vehicle or a used vehicle. And, we have the one pricing… we are very competitive in pricing. Our theory is we’ll take care of the customer on the price when they come into the dealership, treat them like family and then take care of them in the service department. And that’s where we really win the customers over, John… It’s in the service department. Anybody can sell a car. It’s what you do after the sale that wins the customers over, time and time again.
John Haggard: Gotcha. You know, for a lot of p
