What really happens behind the scenes to help nonprofits get more value from Grant Advance?
In this episode of Mission Funded, we sit down with Rheanna McPherson, Client Success Manager at Grant Advance Solutions, for an inside look at the people, feedback, training, and technology shaping the Grant Advance experience.
Rheanna shares what client success actually looks like day to day, from answering support questions and providing one-on-one training to working directly with the development team on new features and platform improvements.
We also get into some of the biggest recent updates to Grant Advance, including improvements to Grant Secretary, new Giving History Search data, expanded grant summaries, location-based donation insights, and changes designed to help nonprofits evaluate potential funders more efficiently.
Plus, Rheanna shares what clients are telling us, how their feedback influences development priorities, and some of the nonprofit success stories that have stood out — including Pilots To The Rescue, which reported raising $372,750 in its first year using Grant Advance.
In this episode, we cover:
- What a Client Success Manager actually does at Grant Advance
- How nonprofits are supported after signing up
- Why personalized training can make such a difference
- How client feedback influences new Grant Advance features
- Recent Grant Secretary and Giving History Search improvements
- How Grant Advance evaluates and tests platform updates
- What nonprofits are telling the Client Success team
- Real client funding successes
- The upcoming overhaul of the Document Generator
- What Grant Advance is working on next
If you use Grant Advance — or you’ve ever wondered what happens behind the scenes of a nonprofit funding platform — this episode gives you a closer look at the team working to make the funding process easier, more efficient, and more useful for nonprofits.
Listen to Mission Funded for more conversations about nonprofit funding, foundation fundraising, grant strategy, and the people helping nonprofits move their missions forward.
About Grant Advance Solutions:
A foundation directory: from research to results
The Simple funding solution
Find private foundation funding opportunities that align with your non-profits mission
- Save up to 90% of your time applying to more foundation grants
- Write winning grant proposals with built-in grant writing tools and templates
- A complete foundation directory with search, tracking and grant management tools
Try Grant Advance Solutions today!