We explore the crucial difference between management and leadership, emphasizing the need for true leadership that empowers employees. In this episode Jaime Oikle of RunningRestaurants.com discusses a common restaurant industry mistake with Roger Beaudoin from Restaurant Rockstars. The pair highlights the importance of clear job descriptions, performance reviews, and setting expectations to foster a culture of accountability and growth. By focusing on leadership over traditional management, restaurant owners can enhance operations, improve employee satisfaction, and deliver exceptional guest experiences. This episode offers valuable insights for creating a thriving and successful restaurant environment. Episode Highlights include: Leadership vs. Management - focusing on the distinction. Empowering Employees - significance of recognizing talent and empowering employees to foster growth within the organization. The Entrepreneurial Mindset - how employees can act as entrepreneurs, taking ownership of their roles and contributing to the business's success. 

Setting Clear Expectations - the importance for accountability in new hires. Job Descriptions - the foundation for setting expectations and accountability. Creating Effective Job Descriptions - key components of a powerful job descriptions. Performance Reviews and Feedback - regular performance reviews to provide feedback and recognize employee contributions. Empowering Employees through Scoring - score employee performance to enhance service quality in restaurants. Competitive Advantage of Service Quality - use staff training to provide a superior dining experience. Achieving a Five-Level Experience - Encourage & train staff to deliver exceptional service, enhancing customer satisfaction and competitive edge. More from Roger & Jaime at https://restaurantrockstars.com & https://www.runningrestaurants.com. 

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