Isabel talks with Dr. Elizabeth Ellcessor, an assistant professor of media studies at the University of Virginia. They discuss the importance of accessibility in media, technological evolution in dispatch centers, and public expectations about 911.

For Your Information:

Telephony: the activity or process of communicating by phone

https://mediastudies.virginia.edu/people/eae2f

http://www.lizellcessor.org/?page_id=391

Send an email to liz @ virginia (dot) edu if you would like to get involved in Liz's 911 media study to talk about your experiences with current technology or technological changes over the years.

Want to get involved in a study? Have a question? Email us at dispatchindepth @ emergencydispatch (dot) org