Takeaways

• Mobile technology has transformed user experience in Africa.
• Mobile-first design is essential for businesses in Africa.
• Service design is crucial for improving government interactions with citizens.
• Nigerian government services need to adapt to mobile technology.
• Social media platforms are the primary e-commerce channels today.

• E-commerce platforms must build user trust through reliable systems.

• Nigerian designers often favour iOS due to its uniformity, despite Android's larger user base.

• Designers should focus on practical solutions that can be implemented in local contexts.
• Small-scale projects can lead to larger systemic changes in service design.
• The role of service designers needs to be emphasised.
• Designers should diversify their focus beyond fintech to address broader societal needs.

Chapters

• (00:00) Surviving summer

• (02:45) At the Rema Concert

• (05:40) How our weeks went

• (08:18) Insights from the Design Workshop

• (11:13) The Impact of Mobile Technology on UX

• (16:46) Mobile-First Reality in Africa

• (19:42) E-commerce and Social Media Trends

• (28:20) The Role of Designers in a Mobile-First World

• (34:07) Nigerian Government Services and Mobile Technology

• (59:32) The Concept of a Social Media Designer

• (01:03:31) E-commerce Platforms and User Trust

• (01:13:16) Designing for Android vs. iOS in Nigeria

• (01:17:20) Government Services and Digital Transformation

• (01:21:52) The Need for Service Design in Nigeria

• (01:41:24) Empowering Designers to Innovate

• (01:48:29) Redesigning Nigerian Government Services for Mobile