In this week’s episode, Chris Tonn*, director of outreach and networking for IISE’s Modeling and Simulation Division, sits down with Jarrod Thome.

Jarrod is an Operations Manager in McDonald’s Global Operations Strategy & Standards department, where he uses his expertise in simulation modeling to tackle big questions for one of the world’s most recognized brands. With a career spanning roles at the United States Postal Service and Spirit Aerosystems, Jarrod has developed and implemented simulation models across diverse industries, including aircraft manufacturing and logistics.

In this conversation, Jarrod shares how simulation modeling drives innovation at McDonald’s, from understanding customer behavior to optimizing global operations. He also offers insights into lessons learned throughout his career and the future of modeling in both manufacturing and service industries.

*(When he's not podcasting for IISE, Chris Tonn is a simulation engineer for Spirit AeroSystems Inc. in the Manufacturing Integration Technology, Future Factory Team.)