Modern Collaboration

As Unified Communications solutions become more widely deployed, companies are beginning to take advantage of them to expand their customer service beyond the walls of their contact center.  In this podcast, we discuss this accelerating trend with John Cray, the VP of Product Management for Contact Center Solutions at Enghouse Interactive.  

We discuss how businesses are working to integrate UC into their customer care process in a holistic manner, the types of technological challenges that need to be addressed to bring these disparate solutions together and how contact center agents are taking advantage of these new opportunities.  If you are a business with a contact center and have deployed (or are considering deploying) UC, this is a must listen.

After years of waiting for the standard to become universal, Apple is finally supporting WebRTC in Safari and Microsoft is supporting oRTC (their version) in the Edge browser.  The era of browser-based real-time communications may finally be here.

In this insightful podcast interview with Walter Kenrich, the Director of Product Marketing at Sonus, we dig into what these announcements mean and where WebRTC is gaining grip.  We also discuss the challenges that businesses developing and deploying WebRTC apps need to be aware of, including interworking, policy and security considerations.  If you are thinking about getting going with WebRTC, take the time to listen to this podcast on your way home.

Don't forget to subscribe to our podcasts at iTunes and stick with The UC Buyer for on-going insights into the way the communications and collaboration landscape is evolving. 

In this informative podcast with Jason Forehand from RedSky, we

We also discuss how mega-trends in business communications like

Web conferencing was a step up.  Video conferencing, another step.  However, ensuring that meetings are as effective as possible for all participants requires a new paradigm for visual collaboration.  In this podcast interview with Dana Corey, the VP of Global Strategic Partnerships at Prysm, we discuss how a company most well known for their display wall technology, has created a unique software layer to take visual meetings to the next level.

By combining cutting edge, touch screen visual displays for in room meetings with a centralized meeting canvas software that allows all participants - regardless of location - to see, add, annotate and interact with any type of content, visual collaboration creates a new type of meeting workspace.  We review how this type of environment builds upon and integrates with UC platforms, delivers mobility solutions for remote and home workers and keeps track of all meeting details in the cloud so participants can go back and revisit the specifics of each collaborative session. Definitely a must listen.

CafeX just won Best in Show at Enterprise Connect for their just-announced product, Chime. Chime is a product that looks to bring the simplicity of WebRTC to enterprise video, which it does with some pretty fancy technological footwork.  In this interview with Sajeel Hussain the Chief Marketing Officer at CafeX we dig into the challenges inhibiting WebRTC adoption and the many issues keeping enterprise video conferencing from achieving the simplicity and quality that users demand.

We discuss how CafeX is addressing ease-of-use issues, transcoding, reducing network demand and simplifying the complex architecture of video deployments.  If you are interested in making video a centerpiece of the way your organization works, this is a must listen.

Every successful tech project I’ve ever worked on starts with an assessment to get the lay of the land in order to develop an effective plan of attack.  In this insight-filled interview with Joe Arena, the Senior Vice President of Advanced Services at video managed service provider Yorktel, we dig into what a video communications assessment project looks like, the components businesses should take into consideration when performing an assessment and how to take remote workers and external stakeholders into consideration when planning your approach.

We also discuss the components, such as networking, user experience, conference room upgrade path and software consolidation that are a part of most video execution projects.

Don't forget to subscribe to our podcasts at iTunes (they're great for the drive to work!) and stick with The UC Buyer for on-going insights into the way the communications and collaboration landscape is evolving. 

Listen to this fascinating discussion with Chip Pickering, CEO of INCOMPAS (formerly COMPTEL), the industry association representing communications and technology companies large and small, advocating for laws and policies that promote competition, innovation and economic development.  We discuss how the association has evolved to stay relevant in this hyper-evolving communications landscape, the way new technologies and business models are impacting the financial landscape for traditional networks and carriers, and how content providers like Twitter, Facebook and Amazon are participating and playing a role in growing the marketplace and promoting competition.

We also dig into the legislative and regulatory activities the association is focused on and what is happening within the FCC and Congress that is impacting the communications and internet industries.  If you are interested in where the marketplace is headed and what the playing field looks like, this podcast is a must listen.  If you want to learn more and get involved with INCOMPAS, register for their upcoming event in Washington, D.C. from April 10 - 13.

My thanks to Chip for his time and insights.

Deskphones have proved to be remarkably resilient in the face of a rapidly changing communication and collaboration revolution.  We dig into the reasons why in this informative podcast featuring Tom Ostrander, the president of sales for the Americas at Snom.  

Topics we cover include the trends that are putting the most pressure on deskphones, how deskphones are adapting and adding functionality to add value in a unified communications landscape, and the role that deskphones play for the rapidly growing remote / at-home workforce.

Multiple studies claim that remote workers may make up close to 50% of the workforce within a five years, and few areas have been impacted by the rise of remote workers more than the contact center. In this podcast interview with Mayur Anadkat, the VP of Product Marketing at Five9, we dig into how quickly this trend is accelerating, the challenges that workers and managers need to overcome, and the technology required to ensure remote agents are successful, among other topics. 

Multi-national businesses need to know the lay of the land and plan effectively to navigate the regulatory and technological hurdles associated with deploying SIP trunking globally.  Those are some of the takeaways from my discussion with Brian Harrington, Associate Vice President and Product Manager for Tata Communications Global SIP Connect product line.  If you are considering taking SIP (Session Initiation Protocol) on the road internationally, this is a must-listen interview.  Check it out!