A healthy culture is a key factor in developing a highly reliable organization, or HRO. For a culture to be healthy depends on the existence of psychological safety in that culture. In this new series of our award-winning podcast, we discuss how to develop a healthy workplace as we continue our examination of HROs and the practices that lead to them.
Tomas Villanueva, DO, MBA, FACPE, SFHM
Senior Principal, Performance Improvement Consulting
Kristina Kelada, PHR, CHRE, CHRS
Associate Principal, Reliability and Management Systems
Principal, Reliability and Management Systems
[02:28] Importance of building a culture on trust and respect
[03:38] Psych safety defined
[05:30] It is dangerous when employees are quiet
[07:18] How to know you have psych safety in your practice
[09:19] What leaders can do
[10:14] We’re in healthcare, for goodness sakes!
Links | Resources:
How to interpret and use your SCORE survey results (Safe and Reliable Healthcare): SCORE Interpreting and Using Results
To contact Modern Practice: [email protected]
Dr. Mack’s email: [email protected]
Kristina Kelada’s email: [email protected]
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