“We have the opportunity to level the playing field by taking advantage of resources.” - Carl Robinson

Thank you for tuning in to episode 17 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought leaders who support the credit union community. We discuss issues and challenges facing credit unions and identify best practices to learn and grow together.

My guest today is Carl Robinson, SVP of Payments at Alacriti. In this episode, Carl shares insights on how to use tech to the fullest in the shifting market of payments and cloud optimization. We chat about his career journey, his personal experiences with automation, and the importance of understanding digital strategy to enhance the user experience. 

Members are now accustomed to speed, real-time service, and “instant gratification” with many digital services. The speed of money movement and payments are what members view as excellent service. Carl explains how cost-effective iteration can help credit unions leverage technology and increase the quality of operations and member experience without needing to start from scratch.

Carl encourages credit union teams to start finding new solutions by experimenting with tech approaches that increase real time services and speed. Incorporating these elements can help credit unions jump ahead in the financial services industry while mitigating risk. He also shares resources credit unions use to get started. 

During our rapid fire questions, we learn that Carl has been interested in the world of payments for many years but wanted to be a racecar driver growing up. He shares that his calendar is rarely empty and that he enjoys spending his time with his children. Listen in as Carl walks us through his favorite books to read and who he thinks of when he hears the word “success.” Enjoy my conversation with Carl Robinson! 

Find the full show notes on cuinsight.com.

Connect with Carl:
Carl Robinson, Senior Vice President of Payments at Alacriti
[email protected]
www.alacriti.com
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