In this podcast episode, Clay Callaway shares his journey of bringing about digital transformation in Delta Dental of California. He talks about their challenges due to siloed data within the organization and how the approach pivoted towards enterprise-wide data management. They began resolving these issues by implementing data governance and building a solid data foundation. Clay emphasizes how combining this data with the right technologies has allowed Delta Dental to think about its business in new ways and improve customer service.

Highlights:

01:26 Start of the Digital Transformation Journey

01:44 The Problem of Data Silos

03:15 Shift to an Enterprise Approach to Data

03:46 Role of Data Governance and Strategy

04:57 Importance of Understanding Business Use Cases

06:01 Evolution of Data Strategy and Roadmap

07:46 Impact of Data on Business Outcomes

10:44 Role of Technology in Data Transformation

14:13 Future of Data-Driven Decision Making

18:14 Impact of Data on Customer Experience

Clay Callaway is the Director of Ops Data Insights and Analytics at Delta Dental of California. He works with business leaders to make data-driven Insights a critical step in decision making. Clay has been with Delta Dental for more than 15 years of his 25+ year career; previously, he was in DDC’s Technology Organization as the Director of Applications Development for Data and Analytics. In this role, he directed data strategy, data architecture, and data management to build and deliver technologies, tools, and solutions, including the implementation of a data governance office and a modern cloud data platform. He was previously an Architect and Manager, where he developed analytics, business intelligence solutions, and tools to help customers, providers, and employees navigate business challenges.

https://www.linkedin.com/in/claycallaway/

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