Modularity Podcast

Discover the hidden risks of shadow AI in the workplace, from sneaky browser extensions to costly corporate data leaks. Learn why banning AI backfires and how to implement a practical traffic-light policy to protect your company's sensitive information.

Discover the hidden dangers of customer concentration and how relying too heavily on a single client can dramatically slash your company's valuation. Learn actionable strategies to dilute your revenue risk, protect cash flow, and build a truly resilient business.

Discover how unmonitored software subscriptions quietly drain company margins and create critical data security risks. Learn actionable strategies to audit recurring charges, eliminate zombie accounts, and regain control over your tech stack.

This episode breaks down why a fully booked calendar can actually be a liability, using queuing theory to show how small delays snowball when a business runs too close to 100% capacity. It also covers practical ways to build in slack, raise prices, and protect service quality without sacrificing revenue.

Learn why invoices from tools like QuickBooks, Jobber, and FreshBooks often disappear into spam or get rejected, and how SPF, DKIM, and DMARC affect whether clients actually receive your billing emails. The hosts also explain common DNS mistakes, the SPF 10-lookup limit, and the fastest way to check your domain’s email health.

Review gating may seem like a smart way to protect your reputation, but it’s now illegal under the FTC’s Consumer Reviews and Testimonials Rule and can trigger steep penalties. This episode explains why transparent review requests convert better, how to respond to negative feedback publicly, and what local businesses should change in their review workflows right away.

Show Notes

• Star Ratings and Review Content - Medill Spiegel Research Center: https://spiegel.medill.northwestern.edu/star-ratings-and-review-content/

This episode breaks down why over-relying on a single supplier can put your business at serious risk, from disruptions and ransomware to costly downtime. The hosts explain the spare tire strategy, including how to build a qualified backup vendor network without sacrificing all of your volume discounts.

This episode breaks down the hidden downsides of AI meeting note takers, from surprise bot joiners that damage client trust to pricing traps that appear once your team starts scaling. The hosts also share practical ways to keep the convenience while protecting privacy and sending meeting insights straight into your workflow.

Show Notes

• Fathom vs Otter: Side-by-Side Comparison - Read AI: https://www.read.ai/articles/fathom-vs-otter-side-by-side-comparison
• Fathom vs Otter: Which AI Notetaker is better for you? - Avoma: https://www.avoma.com/blog/fathom-vs-otter

Learn why unsold parts and materials can quietly cost 20% to 30% of their value each year, from capital and storage to insurance, damage, and obsolescence. The episode also covers practical ways to reduce carrying costs, from reorder controls and vendor-managed inventory to quick wins like dead stock reports and clearance bundles.

This episode explores why presenting a single price creates a yes-or-no decision, and how Good Better Best pricing uses the Goldilocks Principle to guide buyers toward the middle option. Learn how to set smart tier boundaries, use premium packages as anchors, and increase average deal size without pressure tactics.