“You can’t help but feel incredibly passionate and positive about the future of this country when you spend time with our grads.” – David Buckham

Click below to listen to our CEO, David Buckham, as he shares his insights into the Monocle Analyst Graduate Programme and provides some advice for anyone beginning a career in Management Consulting.

Join us as we speak to Abu Nadat, one of our Senior Executives, about his insights on the SARB’s deposit insurance scheme and what it means for the banks and banking customers of South Africa. We unpack the operational challenges of such an initiative and why a “single view of customer” is a critical capability regarding the application of the DIS and the collaboration required with the newly established governing body, the Corporation for Deposit Insurance.  

Join us as we speak to Pieter Naude, one of Monocle’s Directors, talking about the advances in cloud computing that have financial institutions across the world thinking carefully about the process of migration. We unpack how Monocle helps our clients design new data architectures and manage the transition, whilst meeting all compliance obligations in the process.

Join us for our latest Monocle Podcast where we unpack the operating model of asset management firms and how the industry is transforming to unlock cost and process efficiencies to stay competitive. We also discuss the exciting world of Exchange Traded Funds and what it holds for the future of the asset management industry here in South Africa and abroad.

Join Patrick Byrne, head of Human Resources at Monocle, as he shares his insights on what it takes to pursue a career in management consulting and how we at Monocle strive to create a culture of excellence. We unpack the skills and attributes that can get your foot in the door and the importance of continual learning and development.

Join Guy Wilding, our Research Manager, who discusses the latest Monocle insights publication regarding the regulator’s ambition to modernise the payment ecosystem of South Africa. We discuss South Africa’s reliance on cash transactions, its impact on retail banking and what the Project Future initiative means for traditional payment practices and stakeholders.

In this podcast we are joined by Jaco Smit, one of our Directors, regarding the importance of customer complaint management in the financial sector. We also discuss the impact of social media and how the Conduct Standard for Banks aims to embed a proactive, customer-focused complaint framework within South African banks.

In 2018, Snap, the company that operates the social media app Snapchat, lost $1.3 billion of its market value in one day after Kylie Jenner, of Kardashian fame, tweeted that she no longer uses the app following a general wave of criticism regarding the new layout. While the financial sector may not be quite as susceptible to the opinions of social media influencers, this story reminds us that customer complaints have the potential to cause significant and long-lasting damage to an institution’s reputation and financial position.

The Conduct Standard for Banks, released by the Financial Sector Conduct Authority earlier this year, aims to ensure banks treat customers fairly and encourage banks to proactively analyse and monitor their complaints data to continually improve customer experience.

Join us for this weeks Monocle Current Account Podcast, where we unpack how the SARB’s 100-page Financial Stability Review paints a cautionary picture of South Africa’s financial system’s ability to withstand future shocks, following the impact of the coronavirus. Whilst financial institutions, in particular systemically important financial institution (SIFI) banks, have emerged from the lockdown well capitalised and even profitable, South Africa’s medium to long term growth and debt levels are becoming increasingly concerning.

We work through the Review in this episode for the Monocle Current Account and unpack the most significant developments in South Africa’s financial stability, from our recent credit risk downgrade; Covid-19 solvency stress testing; and even how climate change may disrupt South Africa’s economy.

SARB Financial Stability Review: https://bit.ly/36ijQjw

SARB Circular Withdrawal: https://bit.ly/36ijQjw