Sounding like a broken record, Jeremy Bradley repeats his belief that "customer service ain't what it used to be." To prove his fact -- and practically laugh at the ridiculousness of the newly rebranded "customer experience" when it's anything but -- JB talks about how businesses that he once enjoyed frequenting are now on his blacklist. Later, he discusses his belief that customer service should be kicked up a notch when someone is working in your home and/or on your property. Or, is customer service customer service no matter where it happens?