Join host Kim Dondo as she discusses Coventry Building Society's recent achievement as a top-rated lender in the MFG Rated for Service Awards. Guests Kevin Purvey, Nigel Wood, and Paul Shearman share the key factors behind their success in the mainstream and Buy to Let markets. They also delve into strategic decisions, operational initiatives, and their strengths in sales support and communication.

Discover how Coventry Building Society is managing challenging conditions and their future plans.. Tune in for a concise yet informative episode!

Join host Kim Dondo and industry experts Paul Shearman, Gurpreet Chahal, and Francis York as they delve into the world of mortgages and customer service excellence. Discover the importance of awards like the Rated for Service Awards, gain insights into Accord Mortgage's top quartile performance, and explore the challenges and trends shaping the mortgage market. Tune in for valuable advice and a glimpse into the future plans of these industry leaders.

Hosted by Kimberley Dondo, this episode features industry experts Paul Shearman from The Openwork Partnership, along with Anth Mooney, Tommy Wright, and Iain Gibbons from Vida Homeloans. They discuss challenges faced by lenders, emerging trends in the mortgage market, communication strategies, and ambitious plans for expanding Vida Homeloans' mortgage offerings.

In this podcast series join Mortgage Finance Gazette and The Openwork Partnership in conversation with key lenders discussing lessons to learn from the results of the MFG Rated for Service Awards. Earlier this year the Rated for Service Awards presented the views of over 800 brokers providing their assessments of lenders’ levels of service. In this first episode we are joined by Paul Shearman, Mortgage, Protection, and GI Proposition Director from Openwork, who shares his expertise and insights on the data and the importance of striving for exceptional service within the mortgage industry.