Jeff Schummer, CEO, Financial Independence. Highlights include: four managing challenges in 2025; falsehood of training as an expense; need for structured learning process; five key leadership mistakes and culture of continuous learning. Jeff has over 30 years’ experience. This is Part 1 of a two part series.

Chuck Sanders, CEO and Founder at Diverse Mortgage Services. Highlights include: restore the personal touch; minority markets untapped; grass roots engagement opportunity; technology a competitive edge and “Jaime Dimon’s stand”. Chuck has over 20 years’ experience in the mortgage business.

Rick Roque, VP, Growth at NFM Lending. Highlights include: expansion and discipline; small pool of recruitable LOs; automation and lower costs; super brokers and specialized call centers. Rick has experience as a mortgage broker, entrepreneur and a national leader in growth strategies.

Scott Moriarty, Principle Partner, Mountain View Advisors. Highlights include: proactive technology change management is essential; need to leverage existing systems effectively; focus on data-driven decision-making; leadership empowerment and employee dedicated change management team. Scott has over 25 years of experience in the mortgage and financial services industries.

Eric Mitchell, Author and Chief Revenue Officer, Client Direct Mortgage. Highlights include: five key drivers of the 1% in sales; your personal profound experience; true mentorship; restructuring of sales roles and reluctance to change. Eric has over 25 years’ experience in the mortgage industry.

Erica Acie, Head of Originations, Truist. Highlights include: prioritizing the client experience as a foundational KPI; become valued financial advisors; core competencies for sales success; robust on-boarding process and embracing technology. Erica has been in the mortgage industry for over 30 years.

Ruth Stephenson, Area Manager, Guild Mortgage. Highlights include: “power hour” approach emphasizing peer accountability; fostering confidence to overcome call reluctance; quantitative feedback and group discussions and commitment and incentives drive increased lead generation. Ruth has been in the mortgage industry for over 20 years.

Jen Poniatowski, Consultant, Center for Practical Management. Highlights include: tailored goal-setting improves performance; activity goals are key to success; training is crucial and often overlooked; managers need development and cultural investment encourages retention. Jen has been in the mortgage industry for over 15 years.

Jen Poniatowski, Consultant, Center for Practical Management. Highlights include: tailored goal-setting improves performance; activity goals are key to success; training is crucial and often overlooked; managers need development and cultural investment encourages retention. Jen has been in the mortgage industry for over 15 years.

Chris Blevins, National Sales Director. Highlights include: difficulty of managing remotely; less is more; start with center of influence; fund the leader and managing the right way. Chris has been in the industry for over 30 years.