Today's podcast guest is Claude Silver, The Chief Heart Officer of VaynerMedia.  She is an incredibly brilliant woman who cares deeply about helping others succeed. She is disarming, soothing, and generous.  In her role, she is instilling EMPATHY into her workplace.  We discuss:

-Life lessons learned from her Nana, who celebrated 101 years of life, while calling each other "HEART" as a nickname

-Finding ways to free yourself

-Enhancing the "Superpower" TO BE OF SERVICE

-Having the HEART to HELP

-Scooping up others in wings AND serving without judgement

-Pegging people and understanding the room like her mother, calm and curious like her father.  Having a brother for a best friend and a Nana as a mentor. 

-Turning others into the BEST THEM they can be!

-Enlivening the culture of the HONEY EMPIRE- treating each other well 

-Realizing that EMPATHY is the EMOTION that comes into the world through kindness and compassion

Bringing humanity and heart back to the workplace while turning people into CHAMPIONS!

More information on this amazing person can be found at https://www.claudesilver.com/

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Today's guests features two remarkable ladies (Carol Owen- President/Founder and Whitney Bradley- VP, Director of Marketing) that have redefined the relationship between BUYERS and SUPPLIERS for the Meetings/Events Industry.  They have created networking opportunities in which all parties (regardless of influence status) are treated equally and valued the same.  Imagine going to an event in which you are told, "the champagne is only for the clients."  

As Carol shares, "You are MORE than your business card."  Each person at their events are made to feel special, elevated, respected while creating lifelong memories.  All members of their events feel like they are included in the incentive experience!  Brilliant.  

Whitney Bradley brings kindness, creativity, and human grace to the equation in working with Carol.  Together they make a fantastic team that enlivens experiences while celebrating humanity!

Retreats Resources is the culmination of “Mama Carol’s” 40-year career in the group travel industry. As a subject matter expert on incentive travel, she’s been a writer, a speaker, a panelist, a founding board member, an entrepreneur, a teacher, a mentor and a pioneer in the field of developing experiential incentives. Her work with Bellsouth, AT&T, Cox Communications, Showtime Networks, Time Warner and other media companies has been globally recognized for both vision and execution - and is the source of endless funny stories and treasured memories!

Carol’s profession and her passion are pretty much one and the same - she adores distinctive hotels that offer a unique hospitality experience, likes to understand their vision and help tell their story. From design to fine dining, from ambiance to “attitude,” from a sense of place to a sense of peace, she thrives on absorbing each experience and sharing what she has learned with others. That is the reason Retreats Resources was born!

Whitney’s combination of right brain/left brain packs a big punch when it comes to bringing a creative edge to all we do. She’s poised to take the helm of Retreats Resources and expand our company footprint into the entire U.S.

Her background of marketing and corporate event planning spans 20 years and includes past clients such as Verizon, Daimler Chrysler/Mercedes, Michelin, BMW Manufacturing Corporation, First Robotics, Bi-Lo grocery stores, BMW Motorrad, and the Homepoint (Music City) Bowl.

More information on their company can be found at https://retreatsresources.com. 

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Today's podcast guest is Matthew Papuchis, a dear friend, author, and communications expert.  We worked together at Ritz-Carlton where he led the internal communications team for conveying service values to all of the properties globally.  Matt is very unique because he approached this role looking to gather input and resources from others, instead of simply sharing his own personal ideas and vision.  We discuss:

-The role of internal communications for driving success across the enterprise

-How sharing information inspires performance, creates buzz, and develops brand ambassadors

-Why not sharing updates is a disservice and that its OK to not KNOW everything

-How writing his book, "A Little Birdie Told Me..." allowed him to heal, find hope, and offered him encouragement to FLY during the pandemic

Matthew Papuchis is an award-winning corporate communications strategist and internal communications leader currently serving as Director of Internal Communications for Inova Health System, Northern Virginia’s leading nonprofit healthcare provider. He recently published his first book in March 2021, a nonfiction work titled A Little Birdie Told Me... A Journey to Find Hope, Happiness and the Wings to Fly, based on his experiences and the lessons learned as he dealt with unemployment and battled self-doubt amid the global pandemic in the summer of 2020.

You can find his book here: 

https://www.amazon.com/dp/1952779707/

Connect with him on LinkedIn here:  linkedin.com/in/mjpapuchis1

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Today's podcast guest is Heather Hansen O'Neill, internationally known speaker, author, and adventurer. She has become a dear friend and trusted advisor for all things entrepreneurially related for me.  Heather continues to influence thousands with her "Find Your Fire" approach.

We discuss:

-The benefits of having an abundant mentality

-Becoming a professional dancer at the age of 13 and lessons learned of discipline and persistence

-An idea during golf that turned into a business adventure

-The support of others and being termed a "FIREBALL"

-Moving past uncomfortable and keeping ONLY THE BELIEFS that SERVE YOU

-Helping through BEING PRESENT and focusing on OTHERS

Heather Hansen O’Neill is an award-winning speaker and author who fires up organizations and corporations on leadership, team development, and change management.

More details can be found at http://heatherhansenoneill.com

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Today's podcast guest is Bob Gilbert, President & CEO of the Hospitality Sales & Marketing Association International.  One of the strongest, smartest, and most genuine hospitality leaders I have ever met.  He grew up on a dairy farm in upstate New York where he learned the value of hard work, core responsibilities, dependency, and leadership.  His curiousity led him to a path in hospitality where he quickly applied his skills to influence others.

We discuss:

-Why Cornell suggested the world of hotels instead of agriculture for him.

-How he learned his listening skills.

-His perspective on the VALUE OF CUSTOMERS.

What an absolute pleasure to know a gentleman of this caliber.  He continues to do so much to help Sales and Marketing within the Hospitality Industry!  Full bio below:

ROBERT A. GILBERT, CHME, CHBA

PRESIDENT & CEO, HSMAI (HSMAI.ORG)

As President and CEO of the Hospitality Sales & Marketing Association International, Robert A. Gilbert, CHME, CHA, has been guiding HSMAI through a dynamic and exciting period of change as the 5,000+ member organization has been re-established globally to grow the revenue for hotels through sales, marketing, and revenue optimization. During Gilbert’s tenure, HSMAI has achieved tremendous success with a number of initiatives including: the development of expert communities in the areas of Sales, Marketing, and Revenue Optimization, signature events in each discipline,  a portfolio of c-level executive roundtables, the development of the HSMAI Global Academy’s suite of certification and online training programs, and the global expansion of HSMAI thru the formation of HSMAI Global and regional development in Europe, Asia Pacific, and the Middle East.  Most recently, the growth of members from the corporate offices of hotel brands, management companies and ownership groups has driven the addition of organizational membership which are now available in addition to individual memberships.

Gilbert holds a Bachelor of Science degree from the School of Hotel Administration at Cornell University and has been a member of HSMAI since joining the student chapter at Cornell. He is a frequent guest lecturer at Cornell. Gilbert is a past chair of the Events Industry Council (formerly CIC), and has served on the Board of Directors of the American Hotel & Lodging Association and the Travel and Tourism Coalition of the U.S. Travel Association.  He also serves on several advisory boards of hospitality and hotel management schools.

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Doug Peterson is a Partner for Prestige Global Meeting Source, based out of Champlin, Minnesota. One of the most interesting gentlemen I've ever had the pleasure to interview!  Kind, smart, engaged, and supportive beyond imagination!

Treasured family memories surrounding travel.  

The "goodness" of travel and the family enrichment opportunities. 

Helping customers and mentoring others.

Adapting from a large city to a small town.  Meeting new friends and learning what not to do again.

Skin in the game offering the encouragment to do BETTER!

Prestige Global Meeting Source, founded in 1986, provides site selection and event services to clients. Our experienced sales partners work to find and contract the best possible hotels, resorts, DMCs and cruises for groups and continue through to full-service event development and management.

More information can be found at https://meetprestige.com

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Today's podcast guest is Abdul Baaghil.  We know each other from our Park Hyatt Los Angeles days together, years ago. We discuss:

Experiential Travel

Natural Reserves

Remembering "how you make people feel"

Humanizing hotels

Making everyday count

Enjoying time as a luxury

As the Co-Founder and Chief Executive Officer of Harvest Cotton Tale ( Hospitality Group ), Baaghil's expertise includes hotel and restaurant concept creation, development and management with over 20 years of experience in Executive/GM positions with some of the industry's luxury hotel group's such as Park Hyatt in ( San Francisco and Los Angeles ), The St. Regis ( New York City ), The Ritz-Carlton Hotel Company, ( Middle East and Asia Pacific ) and Fairmont Hotels & Resorts.

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Today's podcast guest is Nora Tobin, a former semi-professional beach volleybally player, brand creator, fitness guru, and performance expert.  We discuss that ANYTHING is possible with hard work, training, and focus.  

She also serves as a Health and Wellness Partner to luxury hospitality brands and Fortune 100 organizations around the globe. Her company has developed and scaled luxury retreats, Executive Essentials coaching and products, native content, virtual workshops and Nora's Naturals in room offerings globally. Nora is a Performance Enhancement and Nutrition Specialist, editorial contributor to SHAPE magazine and Sports Illustrated, public speaker and brand ambassador.

Listen and learn about the profound lessons she has learned on how to push the human body.  How to create a brand from the ground up with dedication and enthusiasm.  Why connecting with people on an authentic level has helped her with business opportunities when she was "looking for nothing in return." 

-Looking out for people

-Saving lives, enhancing lives, motivating lives of other people

-Take on challenges and taking care of other people

-Never taking the easy routes, pushing herself and pushing others

-Ground work, sand work, and a lot of work

-Persistence and creativity to improve the lives of others

**Nora Tobin and Bart Berkey have combined their individual expertise into one compelling platform. Together they share the physical solutions and professional motivations behind each topic. Actionable items and applicable takeaways that will provide new tools and a stronger foundation for handling increases in demand (professionally and personally). Your employees' professional performance will be increased and their personal well-being will be improved during this engaging, enlivening, fun messaging.  Contact [email protected] for more details. 

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Today's podcast guest is Peggy Bud, a communicator, educator, and licensed Speech/Language Pathologist who shares so much on human behavior and using bias for GOOD.

Commanding attention through Communication.  Making others feel comfortable. 

Being told that you will study to become a teacher, a nurse, or you will come home from college.  Not being satisfied with those options and pushing boundaries.

Believing in Equity.  Driving diversity by doing more than "checking" a box.  Unpacking bias to create good.  Realizing that only 7% of your messages are words.  How will you COMMUNICATE better, more effectively, and with more humanity.

Peggy Bud, Founder of Speaking Skillfully, is a Communication Coach, Professional Educator, and Speaker. She uses her knowledge of cognitive neuroscience to teach Effective Communication strategies and techniques to clients who come from a variety of industries. She is a licensed Speech/Language Pathologist and School Administrator. After 25+ years in public education, she started coaching business professionals, helping them sharpen their communication skills.

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Today's guest is Sue Stephenson, a lady full of grace, praise, and kindness.  I met her when she was serving as the Senior Vice President of Human Resources for The Ritz-Carlton Hotel Company. She shares the influence of her family growing up and the feeling of "never being short of anything" despite their economic situation.  She remains helping others, individually and globally.  Her GLASS is FULL and she shares her family philosophy of "you can be the very BEST" at anything." 

Sue is the Founder of Strategies for Service, a consultancy specializing in helping companies develop high-impact solutions that define and elevate their social impact strategies, increase business engagement with the Sustainable Development Goals (SDGs), and activate passion amongst their stakeholders for the organization’s purpose.

In 2015, Sue was co-founder the IMPACT2030 Initiative, serving as Interim CEO from July 2017 to January 2020. Anchored by SDG 17, Partnerships for the Goals, this five-year collaboration with the United Nations, social and public sectors, was founded on the belief that when companies join forces and harness the skills, passion and creativity of their employees as a force for good, they can advance the SDGs - and change the world.

From 2000 to March 2016, Sue was a senior executive with The Ritz-Carlton, reporting to the President and COO in two significant roles focused on expanding the company’s “Serve with Purpose” philosophy. While leading The Ritz-Carlton global Human Resources division, she provided strategic direction to strengthen the company’s legendary commitment to employee engagement and service excellence. In her subsequent role, Sue was charged with developing and integrating corporate citizenship strategies into the company’s service culture, business operations, and success metrics.

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