Mount Road Practice PPG

Mount Road Practice PPG

By John King - Mount Road Practice PPGHealth & Fitness
Download on the App Store

Mount Road Practice PPG episodes

  • MRP PPG Newsletter - Issue 15, February 2023

    The main item in this edition of the newsletter has an update on the number and cost of missed appointments (DNA's) for 2022.

    It also contains: -

    • An article regarding the risk of Prostate Cancer, and a link to a website where you can check your risk in 30 seconds. It may be 30 seconds that could save your life!
    • Information on the latest podcast where Nataliya Cheema from the PCN and Alex Zahorodnyj from Well Pharmacy talk about the Community Pharmacy Consultation Service (CPCS). This episode complements the recent podcast recorded by Dr Bradshaw where she talks about the appointment process at the practice, (Episode 21).
    • Information on a new initiative that the PPG is working on with Approach Dementia Support.
    • News that the Footsteps Cafe has reopened at the Whitehill Methodist Community Church.

      • Link to the YouTube video by Dr Rao - https://www.youtube.com/watch?v=Ol20AXzY_54

      30-second Prostate Check link - Check your risk in 30 seconds | Prostate Cancer UK

      Here is the link to listen to the podcasts on the PPG Website - http://mountroadpracticeppg.nhs.uk/ppg-podcasts

      Link to download Newsletter - Download your copy here

      We’re sure that you will find the content both informative and enlightening, but as always, if you have any feedback or any future topics you would like to see covered don't hesitate to get in touch with us via our website http://mountroadpracticeppg.nhs.uk or email us at [email protected]

      4 min
    • Nataliya and Alex talk about the CPCS service

      Nataliya Cheema, a Practice Clinical Pharmacist for the Newcastle North Primary Care Network (NN-PCN) and Alex Zahorodnyj who is the Lead PCN Pharmacist talked to us about the community pharmacy consultation service (CPCS) service and how it can benefit patients.

      The Podcast starts with Nataliya talking about the service from the PCN (Surgery) viewpoint for the first 3½ minutes of the podcast and then Alex gives his input from the viewpoint of the Pharmacy for the remainder of the episode

      I would suggest that you listen to the accompanying podcast from Dr Bradshaw, Episode 21, where Dr Bradshaw explains about appointments at the surgery, as these 2 elements complement each other in expelling how you can get the best out of the services available. The content is very interesting and informative and we’re sure it will address many of the questions and misconceptions that people may have about the appointment process and what goes on in the background that influences the appointment process and availability.

      Here is a link to the NHS page regarding How your pharmacy can help -  https://www.nhs.uk/nhs-services/prescriptions-and-pharmacies/pharmacies/how-your-pharmacy-can-help/

      We are always looking to help keep the patients at the practice up to date and informed, so if you have any feedback or any future topics you would like to see covered please contact us via our website http://mountroadpracticeppg.nhs.uk or email us at [email protected] Your feedback is always welcome.

      7 min
    • MRP PPG Newsletter - Issue 14, December 2022

      The main item in this edition of the newsletter has information on the new practice website, as well as the Christmas and New Year opening times for the surgery. The new practice website also has details of how you can access any health services you may require during this period.

      It also contains: -

      • A notice that the Ear Syringing service will no longer be available at the surgery after 3rd January 2023.
      • An update on the Patient Library.
      • Details of the Targeted Lung Health check initiative being run by the NHS.

        • The Practice website can be found at https://www.mountroadpractice.nhs.uk

        For more information about the Targeted Lung Health Check initiative call 01782 671554 or visit: - www.uhnm.nhs.uk/TLC

        Link to download Newsletter - Download your copy here

        We’re sure that you will find the content both informative and enlightening, but as always, if you have any feedback or any future topics you would like to see covered don't hesitate to get in touch with us via our website http://mountroadpracticeppg.nhs.uk or email us at [email protected]

        5 min
      • MRP PPG Newsletter - Issue 13, November 2022

        The main item in this edition of the newsletter talks about missed appointments also known as DNA (Did Not Attend). The figure for September was 56 DNAs with an estimated cost to the surgery of £8,960!

        It also contains: -

        • An article on the Breast Screening service now that the screening unit is on-site at the surgery again.
        • A link to the latest podcast episode recorded by Dr Bradshaw where she talks about appointments at the surgery.  It gives a very interesting insight into the appointment process and is well worth a listen. It's available on all the main podcast provider sites but if you don't know how to listen to a podcast here is a link so you can listen on our PPG website - http://mountroadpracticeppg.nhs.uk/ppg-podcasts
        • Information on the COVID booster and Flu vaccination rollout.
        • Information on a new App available to download called "My Health and Care".
        • A recruitment call for new PPG members.

          • The podcast by Dr Bradshaw can be found at - http://mountroadpracticeppg.nhs.uk/ppg-podcasts

          An overview of the PPG can be found at - http://mountroadpracticeppg.nhs.uk/ppg-overview

          The email address to contact us about becoming a member of the PPG is - [email protected]

          The Breast Screening Service can be contacted on 0300 123 1463

          Further details on the PPG can be found here - mountroadpracticeppg.nhs.uk/ppg-overview

          Link to download Newsletter - Download your copy here

          We’re sure that you will find the content both informative and enlightening, but as always, if you have any feedback or any future topics you would like to see covered don't hesitate to get in touch with us via our website http://mountroadpracticeppg.nhs.uk or email us at [email protected]

          5 min
        • Episode 21 - Dr Bradshaw explains about appointments at the surgery

          Dr Bradshaw explains about appointments at the Mount Road Practice and answers a number of questions including: -

          • Why is it that I can’t always get an appointment with my named GP?
          • Why is it that sometimes when calling for an appointment I get told there aren’t any, only to receive a call later saying that I can now have one?
          • The different types of appointments that are available.
          • Why can’t I always see the same GP?
          • Which GPs are working on which days?
          • Can I book a double appointment if I have more than one problem?

          As well as some other key points including the extended hours appointment availability.

          The content is very interesting and informative and we’re sure it will address many of the questions and misconceptions that people may have about the appointment process and what goes on in the background that influences the appointment process and availability.

          We are always looking to help keep the patients at the practice up to date and informed, so if you have any feedback or any future topics you would like to see covered please get in touch with us via our website http://mountroadpracticeppg.nhs.uk or email us at [email protected] Your feedback is always welcome.

          12 min
        • MRP PPG Newsletter - Issue 12, October 2022

          The main item in this edition of the newsletter talks about appointments, including key points about appointments at the surgery.

          It also contains: -

          • Information on the DNA’s (Did Not Attend) for the surgery in August
          • News that the self-service check-in is now operational again.
          • Details on the Friends and Family results for August, and how you can complete the test yourself.
          • An update on the Patient Library.
          • A link to the 2022 Patient Satisfaction Survey.

            • The link to the podcast by Dr Rao is - http://mountroadpracticeppg.nhs.uk/ppg-podcasts

            The Friends and Family Test can be found at - http://mountroadpracticeppg.nhs.uk/patient-feedback

            The patient Satisfaction Survey results for 2022 can be found at - http://mountroadpracticeppg.nhs.uk/patient-satisfaction-survey

            Further details on the PPG can be found here - mountroadpracticeppg.nhs.uk/ppg-overview

            Link to download Newsletter - Download your copy here

            We’re sure that you will find the content both informative and enlightening, but as always, if you have any feedback or any future topics you would like to see covered please contact us via our website http://mountroadpracticeppg.nhs.uk or email us at [email protected]

            6 min
          • Dr Rao explains the roles and benefits of having trainee doctors at Mount Road Practice.

            Dr Rao talks about the training and teaching of junior doctors at Mount Road Practice including how they are monitored and supervised during their training. In the Podcast Dr Rao explains: -

            • The roles undertaken by Students and the role the GP plays in their training.
            • The types of trainee doctors supported, background on their training and duration of their placement.
            • Supervision during placement and patient safeguarding.
            • Why we have trainees and junior doctors in the practice.
            • The benefits for both the practice and patients.

              • We’re sure that you will find the content very informative and enlightening as it address many of the questions and misconceptions that people may have about seeing a trainee or student.

              We are always looking to help keep the the patients at the practice up to date and informed, so if you have any feedback or any future topics you would like to see covered please contact us via our website http://mountroadpracticeppg.nhs.uk or email us at [email protected] Your feedback is always welcome.

              6 min
            • MRP PPG Newsletter - Issue 11, August 2022

              The opening item of this edition of the newsletter talks about the cost of living problems many people are currently experiencing and, more importantly, the support available to help.

              It also contains: -

              • Information on the annual GP Patient Survey and the NN-PCN Patient Satisfaction Survey.
              • The results of the Friends and Family responses for June 2022.
              • A request for patients to ensure their contact details are up to date
              • Congratulations to Josephine Locke on being selected as a Queens Baton Bearer to commemorate the Commonwealth Games in Birmingham.

                • The link to the Financial Support services available can be found at - click here, alternatively visit http://mountroadpracticeppg.nhs.uk/support and click on the link in the Financial Support section.

                You can request an update to your contact details using the admin query option of the online consulting process on the practice website or via this link  https://florey.accurx.com/p/M83084

                You can complete the NN-PCN Patient Satisfaction survey using this link https://forms.gle/oLPmGEYWcKKoPgKv5 (The survey is open until 21st August 2022).

                You can find out more about the GP Patient Satisfaction survey at

                https://gp-patient.co.uk/PatientExperiences?practicecode=M83084 and see the full results on our website by clicking here – SURVEY RESULTS

                Further details on the PPG can be found here - mountroadpracticeppg.nhs.uk/ppg-overview

                Link to download Newsletter - Download your copy here

                We’re sure that you will find the content both informative and enlightening, but as always, if you have any feedback or any future topics you would like to see covered please contact us via our website http://mountroadpracticeppg.nhs.uk or email us at [email protected]

                5 min
              • MRP PPG Newsletter - Issue 10, June 2022

                The opening item of this edition of the newsletter details 4 weekly sessions about navigating the menopasue.

                It also contains: -

                • An update on the Greener Practice initiative.
                • Details on a number of dementia-friendly activities being hosted by the Brampton Museum.
                • Details about the latest PPG podcast in which Julie, one of the receptionists at Mount Road Practice talks about the role of a GP receptionist. (Episode 16)

                  • Suzannah Hollinshead’s message about Navigating the Menopause sessions on the PPG website - http://mountroadpracticeppg.nhs.uk/navigating-the-menopause-sessions

                  Link to the PPG podcast in which Julie, one of the receptionists at Mount Road Practice talks about the role of a GP receptionist. (Episode 16) - http://mountroadpracticeppg.nhs.uk/ppg-podcasts

                  Dementia-friendly activities at the Brampton which are available for anybody who would like to partake. - More details can be found here

                  Further details on the PPG can be found here - mountroadpracticeppg.nhs.uk/ppg-overview

                  Link to download Newsletter - Download your copy here

                  We’re sure that you will find the content both informative and enlightening, but as always, if you have any feedback or any future topics you would like to see covered please contact us via our website http://mountroadpracticeppg.nhs.uk or email us at [email protected]

                  5 min
                • Julie, talks about the role of a GP receptionist

                  In this episode, Julie, a receptionist at Mount Road Practice, gives us an insight into what is involved in the role.

                  Julie talks about the typical activities the receptionists undertake, and some of the difficulties encountered. Julie also gives practical advice, and alternative methods of contacting the surgery.

                  There is a lot more involved with the role than most people appreciate, so why not have a listen and get an understanding of the great job they do.

                  We’re sure that you will find the content both informative and enlightening, but as always, if you have any feedback or any future topics you would like to see covered please contact us via our website http://mountroadpracticeppg.nhs.uk or email us at [email protected]

                  5 min

                About Mount Road Practice PPG

                From the publisher's feed

                Welcome to the Mount Road Practice PPG (Patient Participation Group) podcast, your go-to resource for patient care at Mount Road Practice, delving into the world of health and medical podcasting.