Mpactful Messages: The ”Let’s Talk About It” Podcast

What if the person you see as an average performer simply hasn't had the right leader bring out their best?

This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome David Rubio, General Manager at EquipmentShare, for a conversation inspired by this week's quote:

"The growth and development of people is the highest calling of leadership." – Harvey S. Firestone

After nearly 20 years in the rental industry, David has become the leader called in to help fix struggling branches, and he has learned that turning things around starts with the people. He shares why leaders need to look beyond current performance to recognize potential, how accountability can build confidence instead of fear, and why knowing what motivates each person matters. David also explains his approach to helping B players become A players, using data and honest conversations to address underperformance, and pairing high expectations with the coaching and support people need to reach them.

Sometimes developing people isn't about finding better people. It's about becoming the kind of leader who helps the people you already have become better.

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Some of the strongest people you'll ever meet are the ones who have faced the hardest battles.

This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome Meghan Shirey for a heartfelt conversation inspired by this week's quote:

"We gain strength, courage, and confidence by each experience in which we really stop to look fear in the face." – Eleanor Roosevelt

Fear shows up in every leader's life. Sometimes it's stepping into a new opportunity. Sometimes it's making a difficult decision. And sometimes it's fighting for your life.

Meg shares her remarkable story of facing a life-threatening illness at just 30 years old, a battle that forced her to decide whether fear would define her future or fuel it. Along the way, she reflects on the lessons that transformed not only her life, but her leadership, reminding us that vulnerability creates connection, purpose gives us the strength to keep going, and some of life's greatest challenges become the foundation for our greatest impact.

This episode is a powerful reminder that courage isn't the absence of fear. It's choosing to take the next step anyway.

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People may remember what you said, but they'll never forget how you made them feel.

This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome branding and leadership expert Jacki Lutz for a conversation inspired by this week's quote:

"People do business with those they know, like, and trust." – Bob Burg

Your personal brand isn't your logo, your title, or even your LinkedIn profile. It's the experience people have every time they interact with you. Jacki shares why trust is built through consistency, how our values shape the way others experience us, and why authentic leadership always outlasts image management. The conversation also explores the connection between reputation, relationships, and creating a lasting impact both personally and professionally.

Whether you're leading a team, growing a business, or simply building stronger relationships, you'll walk away thinking differently about the impression you leave on the people around you.

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Sometimes the best way to tackle a big challenge is to start with the part you least want to do.

This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome collision industry leader and coach Mike Hritzak for a conversation inspired by his unforgettable twist on a familiar quote:

"How do you eat an elephant? One bite at a time, a$$ end first."

It may not be the leadership advice you'd expect, but Mike makes a pretty convincing case for it. Instead of checking off the easy things while the hardest task continues to loom, he challenges leaders to identify what matters most and tackle it first. Mike shares lessons from leading teams through major transformations, including a 14-shop acquisition across four states in just three days. They also dig into the role communication, clear expectations, accountability, and celebrating small wins play in keeping people moving when the finish line still feels far away.

Big challenges become a lot less overwhelming when you stop staring at the whole elephant and decide where you're going to take the first bite.

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People don't wake up hoping to quit their job.

Most people want to do meaningful work. They want to feel valued. They want to know they matter.

So what causes someone to stop caring... or start looking elsewhere?

This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam sit down with leadership consultant and workplace culture expert Drea Lynn for a conversation inspired by this week's quote:

"People don't leave companies. They leave bad managers." – Marcus Buckingham

Drea challenges leaders to think differently about engagement, retention, and culture. She shares why great leaders don't wait until an employee gives notice to start paying attention, how meaningful conversations build loyalty long before problems arise, and what it takes to create a workplace where people feel seen, supported, and inspired to do their best work.

If you're responsible for leading people, this episode is a reminder that culture isn't built through policies or perks. It's built through everyday leadership decisions that tell people whether they matter.

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The strongest leaders aren't the ones who need the spotlight. They're the ones who help others shine.

This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome leadership coach, speaker, and author Mike Kelly for a conversation inspired by this week's quote:

"Humility isn't thinking less of yourself; it's thinking of yourself less."

In a world that often celebrates self-promotion, Mike offers a refreshing perspective on what lasting leadership really looks like. From leading teams at major organizations to coaching leaders through change, he explains why humility isn't a weakness, it's one of a leader's greatest strengths. The conversation explores the power of listening, creating a culture where honest feedback is welcomed, empowering others to succeed, and why influence grows when leaders stop trying to prove themselves and start investing in the people around them.

If you've ever wondered how to build trust, strengthen your influence, and leave a legacy that extends far beyond your title, this episode is one you won't want to miss.

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People don't resist change nearly as much as they resist feeling left behind.

Every leader will face change. New strategies. New systems. New expectations. But the biggest challenge usually isn't the change itself. It's helping people believe they're part of it.

This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome organizational change expert Lata Hamilton for a conversation inspired by this week's quote:

"Progress is impossible without change, and those who cannot change their minds cannot change anything." – George Bernard Shaw

Having guided organizations through large-scale transformations affecting thousands of employees, Lata has learned that successful change starts with empathy, not announcements. She explains why communication often breaks down during periods of uncertainty, how leaders can build trust before asking people to move in a new direction, and why understanding the human side of change is just as important as having the right strategy.

The organizations that navigate change best aren't necessarily the ones with the smartest plans. They're the ones with leaders who remember that every change initiative is experienced one person at a time.

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Great customer service doesn't start with the customer. It starts with the employee.

This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam are joined by leadership expert, sales trainer, and creator of Connect Deck, Curt Tueffert, for a conversation inspired by this week's quote:

"If you want to know how a company treats its customers, ask its employees."

What creates employees who genuinely care about the people they serve? According to Curt, it isn't better customer service training. It's better leadership.

In this conversation, Curt explains why trust is the foundation of every healthy workplace, how disconnected employees quietly impact an organization's reputation, and why leaders have to get out from behind their desks if they want to build a thriving culture. He also shares practical ideas for reconnecting disengaged team members, creating meaningful conversations, and developing employees who naturally create exceptional customer experiences.

If you've ever wondered why some organizations consistently create loyal customers while others struggle, this episode offers a fresh reminder that culture always shows up in customer service.

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What kind of light do people experience when they're around you?

This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome Alison Rank, Chief Illuminating Officer, for a conversation inspired by this week's quote:

"It is your light that lights the world." – Rumi

Together, they talk about it and explore why leadership isn't just about what you accomplish, it's about the energy, purpose, and hope you bring to the people around you. Alison shares how stepping away from a successful executive career led her to discover that true fulfillment comes from living in alignment with who you are, not simply what you do. She also offers practical insights on overcoming limiting beliefs, reconnecting with your purpose, and helping others see what's possible in themselves.

Whether you're leading a team, building a business, or simply trying to find more joy in your work, this episode will remind you that your greatest influence comes from becoming the best version of yourself and giving others permission to do the same.

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Culture isn't what you say you value. It's what you consistently allow.

Every organization has a culture. The question is whether you're creating it intentionally... or accidentally.

This week on Mpactful Messages: The Let's Talk About It Podcast, Mayce DelValle and Missy Washam welcome leadership development expert Matthew Wyndham for a conversation inspired by this week's quote:

"The culture of any organization is shaped by the worst behavior the leader is willing to tolerate." – Gruenert & Whitaker

Matthew explains why culture is built in the small moments that most leaders overlook. Every difficult conversation avoided, every behavior excused, every standard enforced, and every value demonstrated sends a message to the people watching. He shares practical strategies for creating accountability without losing trust, helping teams live out shared values, and building an environment where people know exactly what is expected and feel empowered to contribute at their highest level.

Strong cultures don't happen because leaders hope for them. They happen because leaders choose, every single day, what they're willing to model, reinforce, and refuse to accept.

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