We have discussed what happens when a vendor is just gone. What happens when a vendor has an outage or some business disruption? Do you jump to another vendor? Do you plan to weather the storm, or do you pivot? Eric Hanson of Inland Productivity Solutions and I sit down and discuss the challenges faced with business disruptions and failures that might require a pivot... Then again, they might not.

What is your company's will? This Fireside Chat with Matt Lee tackles the Acceptable Use Policy, Written information security plan, Roles, and responsibilities. Please give us feedback, as we have a pretty healthy disagreement on a few items and are hoping that you, the listener, can help us find a new path forward.

From CompTIA MSP Community to the larger IT Community at large. Dawn Sizer of 3rd Element Consulting and Henry Timm of Phantom Technology Solutions are great CompTIA community members who volunteer their time for not just CompTIA but other great communities that make us all better together. This is a great conversation around what is available to you both from networking and education down to tools and resources that can help you get involved and improve your cybersecurity posture.

Talking about risk shouldn't be difficult, but it is as I sit down with Peter Maynard of SMB1001. There are so many challenges in cybersecurity, but sometimes we need to look through the lens of risk. SMBs worldwide will soon be asking their MSPs about how they can help them align their cybersecurity posture with a set of safeguards that will complement what MSPs pursuing the CompTIA Cybersecurity Trustmark can manage or support for their new or existing clients.

Most technological advancements in IT or OT are made with the best of intentions. What happens when the technology you have acquired causes unintended consequences? I sit down with Ryan Morris of Morris Management Partners to discuss what he sees in the world of OT and the opportunities for existing and prospective clients.

Control 18 has only five safeguards, yet you can spend an entire year preparing for it. Matt Lee of Pax8 and I will help you understand each safeguard and the importance of getting this right and the pitfalls to avoid.

Don't Forget about VoIP as you onboard new clients or even with existing clients. There are significant risks in not including some level of management of the VoIP system or providing some support when there are issues on the network. I sit down with Alec Stanners of bVoIP to talk a bit about the history of VoIP solutions and the challenges we faced in the early days versus the cybersecurity challenges MSPs face today.

Each of the items in the title are titles for show episodes dating all the way back to the beginning of 2020. They have made the top 10 playbacks for all time. I sit down with Chad Holstead of the BKS Team to talk through current trends and challenges related to these five.

We take a moment to remember where we were as an MSP. Joshua Smith of Reliaquest and Charles Love of ShowTech Solutions and I reflect on the technologies and challenges we faced more than eight years ago and then look at what has changed since.

Last week we talked about playbooks and runbooks... This week we are back in the CIS Top 18 controls, #17 and while the timing might be coincidental it is a perfect fit. What we have learned going through the first 16 controls to get to here. Listen to Matt Lee of Pax8 unpack the safeguards and perhaps here a bit of a tussle as we grapple with Yellow Brick Road or Wizard of OZ... you decide!