MSPs have agreements with everyone; customers, vendors, partners. The managed services agreement with customers, perhaps, is the most important. Regardless of the type of MSP you are, the types of services, or your customers, the contracts you use will likely be negotiated.  

Warranties and indemnification clauses are common boilerplate in modern managed services agreements. But, not all such clauses ought to be accepted without review and consideration.  

 

Highlights:  

What are limitation of liabilities? 

Indemnification clauses 

By Provider 

By Client  

Limitation of Liability Carveouts 

Email [email protected] to acquire your copy of the 3rd party disclosure addendum.  

 

MSP Zone Guest: Rob Scott