In this episode, we're joined by Dan Egglestone, Chief Technology Officer at T4 Group, who reflects on the changes in MSPland, transitioning from hands-on, onsite operations to a predominantly remote environment—a shift accelerated by the onset of the COVID-19 pandemic. Dan talks about how this rapid expansion became a double-edged sword, leading to intense workloads, and ultimately, burnout. He also highlights a critical aspect often overlooked in the digital age—the irreplaceable value of in-person events, fostering genuine connections, continuous learning, and personal growth within the MSP community.