MSX International

Servicing vehicles in an EV era: How US dealers can meet customer needsElectric vehicle (EV) sales are rising rapidly across the globe, but in the US, where the traditional dealership forms a crucial part of the country’s social framework, the rise in EV adoption is leading to some unique challenges for dealers and their service departments.Factors such as technology improvements and improved information for consumers are helping to eradicate adoption barriers such as range anxiety and batter...

EVs contain just a tiny fraction of the moving parts of traditional car engines. So, what does this mean for automotive businesses who rely heavily on parts and service to generate profit? To find out, listen to our MSX Podcast, ‘EVs and aftersales: Building opportunities and recovering revenue’, in which host Jayesh Jagasia, Executive Director at MSX is joined by Mark Pickles, UK Parts and Service Director at Stellantis; Daglef Seeck, Aftersales Director, DACH, at MG Motor; and Felix S...

What are the trends and alternative mobility solutions transforming the automotive industry? And how are customer expectations influencing global markets in this digital era? To find out, listen to MSX experts discuss these topics and more in our latest podcast

The automotive sector has witnessed a meteoric rise in the number of EV sales in the last 12 months. While this is a positive transformation, OEMs continue to face multiple challenges as they race to adapt their operational, retail and aftersales models.The future of EVs is certain. Their development supports a necessary reduction in CO2 emissions worldwide, providing clean alternatives to internal combustion engines (ICE). Batteries are becoming cheaper and have a longer lifespan, and infras...

A shift in consumer expectations is forcing retailers to reinvent their operational processes and adopt new business management strategies. In our latest podcast, Bastien Fusberti, Business Management Lead at MSX International, is joined by Chris Beukes, VW Audi franchise executive at Hatfield Motor Group in South Africa; Julie Ann Gutierrez, Dealer Network Development Manager at Nissan, Philippines; and Tim Daly, Ford Academy IMG Business Management Head. Together, they discuss how...

Welcome and thank you for joining our MSX live broadcast.Our guests, Philip Junge, Head of Customer Engagement, Hannah Meler, Field Sales Representative and Marc Overkamp, Strategic Account Executive, are here to examine a range of topics affecting the automotive industry, including the impact of the global pandemic on customer behaviors, and how dealerships are adapting. They will discuss the introduction of new technologies into the retail environment and aftersales processes, and how these...

The pandemic has had a profound impact on the collision sector. Data shows a startling reduction in body shop repair estimate volumes across Europe.The reduction in business has led to financial distress for collision repairers, both for independent repairers and networks. Despite a slow increase in volumes in recent months, repairers are still operating on reduced revenue. The knock-on effects to workshops and parts suppliers have been significant, in some instances resulting in closures and...

As COVID-19 enforces social distancing between sales teams and their potential customers, manufacturers have accelerated the introduction of digital and remote selling models. But studies reveal that many customers who are buying cars continue to want one-to-one interactions with real people. For OEMs and dealerships, it’s more important than ever to win customer trust. Consumers want convenience and are comfortable with the online services they experience within other retail enviro...

New vehicle trends have already affected wholesale parts businesses, but now, OEMs are facing the impact of COVID-19. How can OEMs increase sales at a time when supply chains are restricted and customers are lured elsewhere? Hear MSX experts Andy Mills, Tony Bartlett, Tony Dingman and Zehan Liang discuss how manufacturers must adapt to the new reality.

How are aftersales departments adapting their service offerings to maintain profit and meet new consumer demands?The service department is the key profit driver for most vehicle manufacturers. The combination of technical advances and changes in consumer habits is making vehicle maintenance more complex. OEMs and their dealer networks must look at their aftersales strategies and introduce alternative service options for the customer that will offer more convenience at a time where strict soci...