Shannon Williams - VP Business Development, Cloud.com. Many companies move to the cloud before they fully understand the complexities of a solid implementation strategy. Public and private clouds each have their benefits and limitations, and it's imperative to develop a clear roadmap for success that incorporates a best-practices reference architecture. In this session, we'll share how to architect a hybrid cloud environment as part of your overall cloud strategy, how to achieve multi-cloud interoperability, and how to proactively plan to survive cloud infrastructure outages.