We have diverse societies and customer bases around the world or here at home, many do not speak English as their first language and why should they.

But the technology is there to help you to communicate and have a language with your customer in what ever language they speak. We talk about that today to explain how a chatbot can bridge the gap.

Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email [email protected] with the subject Podcast and we will see what we can do ;-)