This week's guest sharing one of their customer experience highlights is Conor Pendergrast from customersuccess.cx.

Conor shares a wonderful story with us from a recent flight & his insights from working in the world of CX.

Conor's newsletter can be found here & Conor is also on LinkedIn here.

For more content from Holt CX Consultancy, including weekly technology demonstrations, check out our YouTube channel.

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk