Welcome to the latest episode of the My Favourite CX podcast where we were joined by Laura Bassett of Techfluency. Laura worked across the customer experience landscape in a number of marketing roles before starting up Techfluency and becoming a Fractional CMO.

To learn more about Laura & Techfluency, head to either LinkedIn at https://www.linkedin.com/in/lauralbassett/ or https://techfluency.biz/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/.

Welcome to the latest episode of the My Favourite CX #podcast where we were joined by Olly Hobson from CloudAX, who are changing the way we approach #customerexperience & want to ensure no one is ever placed on hold!

For more information on CloudAX, head to https://www.cloudax.uk/ or follow Olly on #linkedin at https://www.linkedin.com/in/oliverhobson/.

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/.

Joining us for this episode of the My Favourite CX #podcast is Ben Hill from Ask More Coaching. Ben recently left the customer experience section to become a coach & mentor for people who are feeling stuck, overwhelmed or disconnected.

We talk about his combined experiences of both CX as a technology & how he now sees it in the world of coaching & where the two meet. He then shares a recent customer experience.

Find more from Ben on LinkedIn at https://www.linkedin.com/in/benhill1/ or at Ask More Coaching - https://askmorecoaching.co.uk/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

For this episode of the #podcast we are joined by the wonderful Garry Gormley from FAB Solutions to talk about what he is seeing in the world of customer experience, his recent experiences on becoming a Non Executive Director & he shares a delightful customer experience.

To learn more about Garry, head to https://www.fabsolutions.co.uk/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/

Anthony Lindsay joins My Favourite CX to talk about what he is seeing in the entrepreneurial space & the opportunities that small businesses & startups have to create exceptional customer experiences.

He then shares a wonderful experience he has had from a well known high street brand.

Find Anthony on LinkedIn via: https://www.linkedin.com/in/anthony-lindsay-cemap/

His latest book "A Mortgage is a Really Big Loan" is available via Amazon: https://amzn.to/4h5RVo9 & all other bookshops.

Next episode will be on March 20th as this show is moving to a fortnightly format.

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

Craig Gironda is a veteran of the customer experience industry & has helped form many careers through his mentoring & nurturing leadership.

He joins My Favourite CX to talk about how Vertical Communications are changing the way that partners offer customer experience capabilities to their customers, including a story of how technology has brought immense gains for a US local authority.

Find Craig on LinkedIn here; https://www.linkedin.com/in/craiggironda/ & for more about Vertical, visit https://www.vertical.com/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

We're excited to welcome Craig Stoss to My Favourite Customer Experience. Craig is an industry veteran of support & success teams. He joins us to talk about what he is seeing in the world of CX & share a delightful experience he had when he was over in the UK recently.

You can learn more about Craig by connecting with him on LinkedIn, or checking out the stoss.ca website or Kodif.

Wanting to see how you can put these amazing customer experiences into action? Check out the Holt CX Consultancy YouTube channel, where demonstrations drop weekly.

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

Another week & another wonderful customer experience shared by Sarah Caminiti. Join us for 20 minutes as Sarah shares her insights from the world of CX & tells us all about what happened when she needed a new refrigerator.

Sarah is the host of the Epochal Growth podcast, a CX Leader & a leader within the Elevate CX community.

For more from Holt CX Consultancy, check out our YouTube channel with regular demonstrations & product how-to guides or connect with Chris on LinkedIn.

Chris is also running the Edinburgh Half Marathon in May to raise funds for the Lords Taverners, who are celebrating their 75th year in 2025. For more information, visit the donation page.

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

Andy Moorhouse returns to share a favourite customer experience of his & how it made him feel.

To follow Andy's work, connect with him on LinkedIn:

https://www.linkedin.com/in/andymoo/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk

We were joined for the first of two parts by conversational intelligence guru Andy Moorhouse. Andy shared some fascinating insights from the world of customer experience from what he is seeing in the enterprise space.

The best place to follow Andy's work is via LinkedIn, where he frequently publishes studies: https://www.linkedin.com/in/andymoo/

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk