How much does trust really matter in financial services customer experience? Jim Tatchell from Circadian FX joins the podcast to talk about why consistency, integrity & personal relationships are more powerful than simply being the cheapest. Jim shares how delivering a reliable, human service creates loyalty, referrals & long-term customer value, before telling us about a favourite experience that proves great CX isn’t always complicated, it’s about how you make people feel.

To connect with Jim, head to LinkedIn –https://www.linkedin.com/in/jimtatchell/

To learn more about Circadian FX, visit – https://circadianfx.com/

To donate to Helping Herts, visit - https://helpingherts.enthuse.com/pf/mile12ways

For more information about Holt CX Consultancy & the services offered, please head to https://www.holtcx.co.uk or follow Chris on LinkedIn at https://www.linkedin.com/in/chrisholt82/