Ah, it wasn't really that bad, but here are my priorities that I'm working on moving forward, and I have worked on in the last week.

1. Establish Clear Communication Channels: Ensure that you have clear lines of communication set up with your COO and other key employees. Schedule regular check-ins to discuss priorities, progress, and challenges.
2. Billing Transition: Given the urgency to get billing under control, prioritize this transition. Work closely with your COO to finalize plans for hiring a new billing manager or outsourcing this function. Ensure that this transition is smooth to avoid disruptions in cash flow.
3. Cash Flow Management: Implementing factoring to improve cash flow is a good strategy. Work with your financial team to finalize arrangements with the factoring company. Monitor closely to ensure it's delivering the expected benefits.
4. Summer Program Readiness: Focus on the upcoming summer program. Ensure that all necessary preparations are underway, such as staffing, program planning, marketing, and logistics. This program likely represents a significant revenue opportunity and should be a priority.
5. Renewing School Contracts: Renewing school contracts is crucial for the stability of the business. Allocate time to review existing contracts, identify renewal timelines, and prepare for meetings with school representatives.
6. Access to Systems and Information: Continue working on gaining access to all essential systems and information. This might include financial records, client databases, and operational workflows. Ensure you have what you need to make informed decisions.
7. Team Empowerment and Responsibilities: Work closely with your COO to clarify roles and responsibilities. Identify tasks that should be delegated to her based on her experience and expertise. Empower her to take ownership of key operational areas.
8. Relationship Building: Continue building relationships with employees and stakeholders. Your presence and engagement will be critical for fostering a positive work culture and maintaining morale during the transition.
9. Strategic Planning: Begin to outline broader strategic goals and priorities for the business. This could include long-term growth plans, service expansions, or operational improvements. Engage your COO and other key leaders in this process.
10. Assess Immediate Risks and Opportunities: Identify any urgent risks or immediate opportunities that require attention. This could be related to compliance issues, client satisfaction concerns, or market developments.

Remember to remain adaptable and responsive as you navigate your first week. Prioritize tasks that will have the most immediate impact on stabilizing operations and setting the stage for future growth. Regularly assess and adjust your priorities based on emerging needs and feedback from your team.

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